Internal Support

Job Description:

Duties and responsibilities:

  • As part of CyberArk’s IT team, the support person will:
  • Provide first level support to CyberArk’s employees.
  • Be responsible for end user requirements regarding hardware and software installations.
  • Be responsible for user provisioning and termination requests, mobile devices etc.
  • Be responsible for meeting rooms, telephony and hardware/software inventory and needs.
  • Perform escalation to Tier 2/3 members and monitor open requests status.

Job Requirements:

  • Over 2 years of experience in internal/external support centers, including the following:
  • Microsoft Windows client/server 7/8.1/2003/2008/2012 installation & troubleshooting.
  • Active Directory – experience with daily operations (e.g. user provisioning)
  • Microsoft Exchange 2010 – experience with daily operations (e.g. mailbox provisioning)
  • Scripting skills (Shell/VB/PowerShell) are an advantage.
  • Monitoring – basic experience in systems’ monitoring is an advantage.
  • Linux systems installation & troubleshooting is an advantage.
  • Troubleshooting skills (e.g. network, performance, software deployments etc.)
  • English level – Fluent speaking, reading and writing.
  • Highly organized, motivated and creative.
  • Wide knowledge in laptops/desktops/mobile devices.

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CyberArk provides equal opportunities in employment, development, and advancement to all employees, applicants for employment and all qualified persons without regard to race, color, sex, pregnancy, age, religion, national origin, ancestry, sexual orientation, gender identity, physical or mental disability, veteran status, military service, application for military service, genetic information, or any other characteristic protected under federal and applicable state law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.