Technical Support Engineer

Job Description:

  • Provide remote expert technical support for the company’s worldwide enterprise customers and partners.
  • Maintaining the highest level of expertise throughout all company products, including integration of CyberArk products with 3rd parties enterprise systems.
  • Perform advanced analysis, troubleshooting, problem isolation of customers and partners issues and requests.
  • Sustaining a high level of customer relations whilst managing multiple cases simultaneously.

Job Requirements:

  • At least 2 years’ experience in Technical Support or a position of similar nature in a software company
  • Strong knowledge of Windows OS
  • Proven technical skills
  • Capable of understanding the technical aspects of a complex system
  • Strong ability to troubleshoot issues and provide resolution
  • Excellent communication skills
  • Customer Service oriented
  • Ability and desire to learn and work independently as well as in a team
  • Ability to manage time well and meet multiple deadlines in a sometimes hectic environment

Advantages:

  • BSc. in Computer Science
  • Experience working with enterprises
  • Knowledgeable in information security
  • Knowledge in one or more of the following areas:
    • Information security
    • In depth Operating systems
    • Client\Server systems
    • Programming\Scripting languages
    • Networks, Firewalls, Proxy servers, Sniffers
    • Directories
    • Domain controllers
    • Web servers and Web applications
    • Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP)
    • Knowledge of additional languages

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CyberArk provides equal opportunities in employment, development, and advancement to all employees, applicants for employment and all qualified persons without regard to race, color, sex, pregnancy, age, religion, national origin, ancestry, sexual orientation, gender identity, physical or mental disability, veteran status, military service, application for military service, genetic information, or any other characteristic protected under federal and applicable state law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.