Support

CyberArk’s Customer Support offerings are focused on helping our clients consistently achieve rapid and sustainable results when utilizing our privileged account security solutions. Our Support options include:

Maintenance Programs that give you flexible access to the CyberArk Support Team

An Online Support system to log cases and gain an immediate overview of all your cases and inquiries

A Support Vault, which is a digital vault for storing and sharing information about CyberArk products and services

Behind the scenes, all our Support offerings are backed by a dedicated staff of support engineers and customer service managers who are committed to helping you realize the greatest value, performance and results with CyberArk.

Request a technical support account by emailing support@cyberark.com.

For support by phone:

Support Hotline – North America, South America, Latin America
Business hours (8AM-5PM Eastern Standard Time) 1-888-808-9005
Off hours (Maintenance Plus 24×7)
– US Toll Free: 1-844-537-7700
– Americas: +1-617-965-1544 ext. 2, press 2 at the prompt to submit a critical case

Support Hotline – EMEA, APAC
Tel: +972-3-9180011

Support Hotline – Middle East
Business hours (8AM-5PM Eastern Standard Time) 1-888-808-9005
Off hours (Maintenance Plus 24×7) 1-844-537-7700