{"id":134361,"date":"2022-09-15T14:56:40","date_gmt":"2022-09-15T18:56:40","guid":{"rendered":"https:\/\/www.cyberark.com\/services-support\/asistencia-tecnica\/"},"modified":"2024-02-05T02:33:07","modified_gmt":"2024-02-05T07:33:07","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.cyberark.com\/es\/services-support\/technical-support\/","title":{"rendered":"Asistencia t\u00e9cnica"},"content":{"rendered":"

[vc_row full_width=\u00bbstretch_row\u00bb el_class=\u00bbcybv2 int-hero slate\u00bb][vc_column width=\u00bb1\/2″ el_class=\u00bbcolumn-1″][vc_column_text]<\/p>\n

Asistencia t\u00e9cnica<\/h1>\n

Mantenga sus soluciones de CyberArk en funcionamiento con asistencia en directo, blogs y v\u00eddeos de resoluci\u00f3n de problemas, foros de la comunidad y mucho m\u00e1s.<\/h2>\n

[\/vc_column_text][vc_btn title=\u00bbContacte a Asistencia T\u00e9cnica\u00bb style=\u00bbcustom\u00bb custom_background=\u00bb\u00bb custom_text=\u00bb\u00bb shape=\u00bbsquare\u00bb link=\u00bburl:https%3A%2F%2Fwww.cyberark.com%2Fes%2Fservices-support%2Ftechnical-support-contact%2F|\u00bb el_class=\u00bbcybv2-button-solid\u00bb][\/vc_column][vc_column width=\u00bb1\/2″ el_class=\u00bbcolumn-2″][vc_column_text]\"Technical[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00bbcybv2 cybv2-pad-top text-md-center\u00bb][vc_column][vc_column_text]<\/p>\n

Equipo de asistencia global<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00bbcybv2 cybv2-pad-btm text-md-center\u00bb][vc_column width=\u00bb2\/3″ offset=\u00bbvc_col-sm-offset-2″][vc_column_text]<\/p>\n

Obtenga asistencia donde y cuando la necesite.<\/h5>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00bbcybv2 seesaw\u00bb][vc_column width=\u00bb5\/12″ el_class=\u00bbabove wistia_embed\u00bb][vc_column_text]\"4\/7[\/vc_column_text][\/vc_column][vc_column width=\u00bb7\/12″ el_class=\u00bbbelow-right\u00bb][vc_column_text el_class=\u00bbdark\u00bb]<\/p>\n

Servicios de asistencia t\u00e9cnica<\/h4>\n

Los productos de CyberArk protegen sus activos m\u00e1s sensibles y valiosos; por eso, apoyar sus objetivos de Seguridad de la Identidad es nuestra m\u00e1xima prioridad. Ofrecemos servicio 24\/7 para problemas de alta prioridad a todos los clientes con recursos en diez pa\u00edses y en todos los continentes.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00bbcybv2 cybv2-pad-top overview-hz\u00bb][vc_column width=\u00bb1\/4″ el_class=\u00bbhead-box\u00bb][vc_column_text]<\/p>\n

Recursos<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00bb2\/3″ offset=\u00bbvc_col-sm-offset-1″][vc_row_inner equal_height=\u00bbyes\u00bb][vc_column_inner el_class=\u00bbcta-box\u00bb width=\u00bb5\/12″][vc_column_text]\"Multi-Channel<\/a>[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1698992416066{padding-bottom: 20px !important;}\u00bb]<\/p>\n

Asistencia multicanal<\/h4>\n

Obtenga asistencia por correo electr\u00f3nico, tel\u00e9fono o a trav\u00e9s de sus compa\u00f1eros de la Comunidad CyberArk.[\/vc_column_text][vc_column_text el_class=\u00bblink-arrow-right\u00bb]P\u00f3ngase en contacto con Asistencia al cliente<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00bbcta-box\u00bb width=\u00bb5\/12″ offset=\u00bbvc_col-sm-offset-1″][vc_column_text]\"Self-Service<\/a>[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1698992436205{padding-bottom: 20px !important;}\u00bb]<\/p>\n

Recursos de autoservicio<\/h4>\n

Solucione problemas, cumpla con las pr\u00e1cticas recomendadas u optimice sus configuraciones.[\/vc_column_text][vc_column_text el_class=\u00bblink-arrow-right\u00bb]Ir a la Comunidad T\u00e9cnica<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00bbcta-box\u00bb width=\u00bb5\/12″][vc_column_text]\"FAQ[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1627487870500{padding-bottom: 20px !important;}\u00bb]<\/p>\n

Preguntas frecuentes de asistencia<\/h4>\n

Aprenda todo: desde c\u00f3mo se clasifican los problemas de asistencia hasta qu\u00e9 informaci\u00f3n se necesita para abrir casos.[\/vc_column_text][vc_column_text el_class=\u00bblink-arrow-right\u00bb]Preguntas frecuentes de asistencia<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00bbcta-box\u00bb width=\u00bb5\/12″ offset=\u00bbvc_col-sm-offset-1″][vc_column_text]\"Documentation[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1698992445601{padding-bottom: 20px !important;}\u00bb]<\/p>\n

Documentos de CyberArk<\/h4>\n

Acceda a toda la informaci\u00f3n de producto sobre las pr\u00e1cticas recomendadas de seguridad e implementaci\u00f3n.[\/vc_column_text][vc_column_text el_class=\u00bblink-arrow-right\u00bb]Ir ahora<\/a><\/i>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb el_class=\u00bbcybv2-pad cybv2 cybv2-background-oval tour\u00bb][vc_column][vc_row_inner el_class=\u00bbcyb-center\u00bb][vc_column_inner el_class=\u00bbcyb-pad-btm\u00bb][vc_column_text el_class=\u00bbleft-mobile\u00bb]<\/p>\n

Ofertas de asistencia t\u00e9cnica<\/h3>\n

Estamos aqu\u00ed para ayudarle a garantizar un rendimiento \u00f3ptimo de sus soluciones CyberArk.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_tour shape=\u00bbsquare\u00bb active_section=\u00bb1″ css_animation=\u00bbnone\u00bb][vc_tta_section i_position=\u00bbright\u00bb i_icon_fontawesome=\u00bbfas fa-chevron-circle-down\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbAsistencia global 24\/7″ tab_id=\u00bb24-7″][vc_row_inner el_class=\u00bbcybv2″][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Asistencia global 24\/7<\/h4>\n

Todos los clientes de CyberArk tienen acceso a asistencia 24\/7 en todos los continentes para problemas urgentes y graves. Obtenga m\u00e1s informaci\u00f3n sobre los acuerdos de nivel de servicio y el modo en que CyberArk clasifica los problemas de asistencia en las Preguntas frecuentes de asistencia y en su acuerdo de mantenimiento y asistencia.[\/vc_column_text][vc_column_text el_class=\u00bblink-arrow-right\u00bb]Preguntas frecuentes de asistencia<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-6 vc_col-sm-offset-0″][vc_column_text]\"24\/7[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=\u00bbright\u00bb i_icon_fontawesome=\u00bbfas fa-chevron-circle-down\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbAsistencia multiling\u00fce\u00bb tab_id=\u00bbMulti-lingual\u00bb][vc_row_inner el_class=\u00bbcybv2″][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Asistencia multiling\u00fce<\/h4>\n

La asistencia t\u00e9cnica de CyberArk incluye ingenieros con sede en 10 pa\u00edses diferentes y en todos los continentes. Los clientes de CyberArk pueden obtener asistencia en ingl\u00e9s, espa\u00f1ol y hebreo (durante el horario laboral), aunque est\u00e1n previstos m\u00e1s idiomas.[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Multi-Lingual[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=\u00bbright\u00bb i_icon_fontawesome=\u00bbfas fa-chevron-circle-down\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbProtecci\u00f3n total\u00bb tab_id=\u00bbfull-protection\u00bb][vc_row_inner el_class=\u00bbcybv2″][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Protecci\u00f3n total<\/h4>\n

Las soluciones de CyberArk protegen los sistemas y la informaci\u00f3n m\u00e1s sensibles de las empresas. Conozca los par\u00e1metros y permisos concedidos a los usuarios de solo lectura y a los de acceso total.[\/vc_column_text][vc_column_text el_class=\u00bblink-arrow-right\u00bb]Preguntas frecuentes de asistencia<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Full[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=\u00bbright\u00bb i_icon_fontawesome=\u00bbfas fa-chevron-circle-down\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbDistribuci\u00f3n de la informaci\u00f3n\u00bb tab_id=\u00bbinformation-distribution\u00bb][vc_row_inner el_class=\u00bbcybv2″][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Distribuci\u00f3n de la informaci\u00f3n<\/h4>\n

Los clientes se inscriben autom\u00e1ticamente en la lista de correo electr\u00f3nico de asistencia t\u00e9cnica, que incluye actualizaciones sobre nuevas versiones, parches y mucho m\u00e1s. Los clientes tambi\u00e9n pueden beneficiarse al unirse a la comunidad de expertos, socios y usuarios de CyberArk.[\/vc_column_text][vc_column_text el_class=\u00bblink-arrow-right\u00bb]Ir a la Comunidad<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00bbvc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Technical[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tour][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb content_placement=\u00bbmiddle\u00bb el_class=\u00bbcybv2 cyberark-blueprint dark\u00bb][vc_column width=\u00bb1\/4″][vc_column_text el_class=\u00bbnew_hpstyle_section3_h4″]<\/p>\n

Asistencia y formaci\u00f3n<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00bb5\/12″ offset=\u00bbvc_col-sm-offset-1″][vc_column_text el_class=\u00bbnew_hpstyle_section3_text\u00bb]<\/p>\n

Prepare su negocio para el futuro combinando la asistencia t\u00e9cnica de primera calidad con una formaci\u00f3n autoguiada ilimitada y la orientaci\u00f3n personalizada por parte de los principales gestores de \u00e9xito del cliente.<\/h4>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4″][vc_btn title=\u00bbExplore los planes para el \u00e9xito\u00bb style=\u00bbcustom\u00bb custom_background=\u00bb\u00bb custom_text=\u00bb\u00bb shape=\u00bbsquare\u00bb align=\u00bbright\u00bb link=\u00bburl:https%3A%2F%2Fwww.cyberark.com%2Fes%2Fsuccess-plans%2F|\u00bb el_class=\u00bbcybv2-button-solid\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb equal_height=\u00bbyes\u00bb el_class=\u00bbcybv2 cybv2-pad cybv2-oval-left-background hv-cta-list\u00bb css=\u00bb.vc_custom_1611885567532{background-color: #ff7600 !important;}\u00bb][vc_column width=\u00bb1\/2″ el_class=\u00bbimg-box\u00bb css=\u00bb.vc_custom_1627489327289{background-image: url(https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/07\/business-rep.jpeg?id=121351) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][\/vc_column][vc_column width=\u00bb1\/2″ el_class=\u00bbstat-column\u00bb][vc_row_inner][vc_column_inner el_class=\u00bbhead-box\u00bb width=\u00bb3\/4″ offset=\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text]<\/p>\n

P\u00f3ngase en contacto con la asistencia t\u00e9cnica<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00bblist-box\u00bb width=\u00bb11\/12″ offset=\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=\u00bbbenefits-content-icon\u00bb]\"checkmark[\/vc_column_text][vc_column_text el_class=\u00bblist-text\u00bb]Garantice un acceso ininterrumpido a los sistemas esenciales[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00bblist-box\u00bb width=\u00bb11\/12″ offset=\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=\u00bbbenefits-content-icon\u00bb]\"checkmark[\/vc_column_text][vc_column_text el_class=\u00bblist-text\u00bb]Acceda a nuestros recursos[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00bblist-box\u00bb width=\u00bb11\/12″ offset=\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=\u00bbbenefits-content-icon\u00bb]\"checkmark[\/vc_column_text][vc_column_text el_class=\u00bblist-text\u00bb]Supere r\u00e1pidamente los problemas[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00bblist-box\u00bb width=\u00bb11\/12″ offset=\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_btn title=\u00bbP\u00f3ngase en contacto con Asistencia al cliente\u00bb style=\u00bbcustom\u00bb custom_background=\u00bb\u00bb custom_text=\u00bb\u00bb shape=\u00bbsquare\u00bb link=\u00bburl:https%3A%2F%2Fwww.cyberark.com%2Fes%2Fservices-support%2Ftechnical-support-contact%2F|\u00bb el_class=\u00bbcybv2-button-solid\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=\u00bbstretch_row\u00bb el_class=\u00bbcybv2 int-hero slate\u00bb][vc_column width=\u00bb1\/2″ el_class=\u00bbcolumn-1″][vc_column_text] Asistencia t\u00e9cnica Mantenga sus soluciones de CyberArk en funcionamiento con asistencia en directo, blogs y v\u00eddeos de resoluci\u00f3n de problemas, foros de la comunidad y mucho m\u00e1s. [\/vc_column_text][vc_btn…<\/p>\n","protected":false},"author":164,"featured_media":0,"parent":53047,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"product_category":[27776],"class_list":["post-134361","page","type-page","status-publish","hentry","product_category-identity-security"],"acf":[],"yoast_head":"\nServicios de asistencia t\u00e9cnica | CyberArk<\/title>\n<meta name=\"description\" content=\"Obtenga los servicios de asistencia t\u00e9cnica global 24\/7 de CyberArk cuando y donde los necesite para mantener en funcionamiento sus soluciones de Seguridad de la Identidad.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cyberark.com\/services-support\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" 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