{"id":134351,"date":"2022-09-15T14:34:59","date_gmt":"2022-09-15T18:34:59","guid":{"rendered":"https:\/\/www.cyberark.com\/services-support\/support-technique\/"},"modified":"2024-02-05T02:34:43","modified_gmt":"2024-02-05T07:34:43","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.cyberark.com\/fr\/services-support\/technical-support\/","title":{"rendered":"Support technique"},"content":{"rendered":"

[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2 int-hero slate\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbcolumn-1″][vc_column_text]<\/p>\n

Support technique<\/h1>\n

Pr\u00e9servez le fonctionnement optimal de vos solutions CyberArk avec une assistance en direct, un blog de d\u00e9pannage et des vid\u00e9os, des forums communautaires et plus encore.<\/h2>\n

[\/vc_column_text][vc_btn title=\u00a0\u00bbContacter le support technique\u00a0\u00bb style=\u00a0\u00bbcustom\u00a0\u00bb custom_background=\u00a0\u00bb\u00a0\u00bb custom_text=\u00a0\u00bb\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.cyberark.com%2Ffr%2Fservices-support%2Ftechnical-support-contact%2F|\u00a0\u00bb el_class=\u00a0\u00bbcybv2-button-solid\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbcolumn-2″][vc_column_text]\"Technical[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbcybv2 cybv2-pad-top text-md-center\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n

\u00c9quipe de support mondial<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbcybv2 cybv2-pad-btm text-md-center\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ offset=\u00a0\u00bbvc_col-sm-offset-2″][vc_column_text]<\/p>\n

Obtenez de l\u2019aide o\u00f9 et quand vous en avez besoin.<\/h5>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbcybv2 seesaw\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12″ el_class=\u00a0\u00bbabove wistia_embed\u00a0\u00bb][vc_column_text]\"4\/7[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb7\/12″ el_class=\u00a0\u00bbbelow-right\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbdark\u00a0\u00bb]<\/p>\n

Services de support<\/h4>\n

Les produits CyberArk s\u00e9curisent vos actifs les plus sensibles et les plus pr\u00e9cieux. La s\u00e9curit\u00e9 de vos identit\u00e9s est notre priorit\u00e9 absolue. Avec des ressources disponibles dans dix pays et sur tous les continents, nous offrons un service 24\u00a0h\/24 et 7\u00a0j\/7 pour les probl\u00e8mes hautement prioritaires \u00e0 tous nos clients.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbcybv2 cybv2-pad-top overview-hz\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4″ el_class=\u00a0\u00bbhead-box\u00a0\u00bb][vc_column_text]<\/p>\n

Ressources<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb2\/3″ offset=\u00a0\u00bbvc_col-sm-offset-1″][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12″][vc_column_text]\"Multi-Channel<\/a>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1698992416066{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n

Support multicanal<\/h4>\n

Obtenez de l\u2019aide par e-mail, par t\u00e9l\u00e9phone ou aupr\u00e8s de vos pairs dans la communaut\u00e9 CyberArk.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]Contacter le support<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1″][vc_column_text]\"Self-Service<\/a>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1698992436205{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n

Ressources en libre-service<\/h4>\n

R\u00e9solvez les probl\u00e8mes, suivez les bonnes pratiques ou optimisez vos configurations.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]Acc\u00e9der \u00e0 la communaut\u00e9 technique<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12″][vc_column_text]\"FAQ[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1627487870500{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n

FAQ du support technique<\/h4>\n

Du syst\u00e8me de classification des probl\u00e8mes de support aux informations n\u00e9cessaires \u00e0 l\u2019ouverture d\u2019un dossier de support, tout est indiqu\u00e9 ici.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]FAQ du support technique<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1″][vc_column_text]\"Documentation[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1698992445601{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n

Documents CyberArk<\/h4>\n

Acc\u00e9dez \u00e0 toutes les informations sur les produits et les bonnes pratiques en mati\u00e8re de s\u00e9curit\u00e9 et de d\u00e9ploiement.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]Acc\u00e8s direct<\/a><\/i>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2-pad cybv2 cybv2-background-oval tour\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbcyb-center\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbcyb-pad-btm\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbleft-mobile\u00a0\u00bb]<\/p>\n

Offres de support technique<\/h3>\n

Nous sommes l\u00e0 pour vous aider \u00e0 optimiser les performances de vos solutions CyberArk.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_tour shape=\u00a0\u00bbsquare\u00a0\u00bb active_section=\u00a0\u00bb1″ css_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_tta_section i_position=\u00a0\u00bbright\u00a0\u00bb i_icon_fontawesome=\u00a0\u00bbfas fa-chevron-circle-down\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbSupport Mondial 24\u00a0h\/24, 7\u00a0j\/7″ tab_id=\u00a0\u00bb24-7″][vc_row_inner el_class=\u00a0\u00bbcybv2″][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Support mondial 24\u00a0h\/24, 7\u00a0j\/7<\/h4>\n

Tous les clients CyberArk ont acc\u00e8s \u00e0 un support 24\u00a0h\/24 et 7\u00a0j\/7 sur tous les continents pour les probl\u00e8mes critiques et graves. Pour en savoir plus sur les accords de niveau de service et la fa\u00e7on dont CyberArk classe les probl\u00e8mes d\u2019assistance, consultez la FAQ du support technique et votre contrat de maintenance et de support.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]FAQ du support technique<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-6 vc_col-sm-offset-0″][vc_column_text]\"24\/7[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=\u00a0\u00bbright\u00a0\u00bb i_icon_fontawesome=\u00a0\u00bbfas fa-chevron-circle-down\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbSupport Multilingue\u00a0\u00bb tab_id=\u00a0\u00bbMulti-lingual\u00a0\u00bb][vc_row_inner el_class=\u00a0\u00bbcybv2″][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Support multilingue<\/h4>\n

Le support technique CyberArk se compose d\u2019ing\u00e9nieurs bas\u00e9s dans 10\u00a0pays diff\u00e9rents et pr\u00e9sents sur tous les continents. Les clients de CyberArk peuvent b\u00e9n\u00e9ficier d\u2019une assistance en anglais, en espagnol, en h\u00e9breu (pendant les heures de bureau) et plus encore \u00e0 venir.[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Multi-Lingual[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=\u00a0\u00bbright\u00a0\u00bb i_icon_fontawesome=\u00a0\u00bbfas fa-chevron-circle-down\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbProtection Totale\u00a0\u00bb tab_id=\u00a0\u00bbfull-protection\u00a0\u00bb][vc_row_inner el_class=\u00a0\u00bbcybv2″][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Protection totale<\/h4>\n

Les solutions CyberArk prot\u00e8gent les syst\u00e8mes et les informations les plus sensibles des entreprises. D\u00e9couvrez les param\u00e8tres et les autorisations accord\u00e9es aux utilisateurs en lecture seule et aux utilisateurs en acc\u00e8s complet.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]FAQ du support technique<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Full[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=\u00a0\u00bbright\u00a0\u00bb i_icon_fontawesome=\u00a0\u00bbfas fa-chevron-circle-down\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbDiffusion Des Informations\u00a0\u00bb tab_id=\u00a0\u00bbinformation-distribution\u00a0\u00bb][vc_row_inner el_class=\u00a0\u00bbcybv2″][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Diffusion des informations<\/h4>\n

Les clients sont automatiquement inscrits \u00e0 la liste de diffusion du support technique, qui inclut des mises \u00e0 jour sur les nouvelles versions, les correctifs et plus encore. Les clients peuvent \u00e9galement obtenir de l\u2019aide aupr\u00e8s de la communaut\u00e9 CyberArk, compos\u00e9e d\u2019experts, de partenaires et d\u2019utilisateurs sp\u00e9cialis\u00e9s.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]Acc\u00e9der \u00e0 la communaut\u00e9<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Technical[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tour][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbcybv2 cyberark-blueprint dark\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4″][vc_column_text el_class=\u00a0\u00bbnew_hpstyle_section3_h4″]<\/p>\n

Support et formation<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb5\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1″][vc_column_text el_class=\u00a0\u00bbnew_hpstyle_section3_text\u00a0\u00bb]<\/p>\n

P\u00e9rennisez votre entreprise en combinant le support technique Premium avec des ressources illimit\u00e9es pour vous former \u00e0 votre rythme, en b\u00e9n\u00e9ficiant de l\u2019accompagnement personnalis\u00e9 de nos responsables du succ\u00e8s client.<\/h4>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4″][vc_btn title=\u00a0\u00bbExplorer les plans de r\u00e9ussite\u00a0\u00bb style=\u00a0\u00bbcustom\u00a0\u00bb custom_background=\u00a0\u00bb\u00a0\u00bb custom_text=\u00a0\u00bb\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb align=\u00a0\u00bbright\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.cyberark.com%2Ffr%2Fsuccess-plans%2F|\u00a0\u00bb el_class=\u00a0\u00bbcybv2-button-solid\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbcybv2 cybv2-pad cybv2-oval-left-background hv-cta-list\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611885567532{background-color: #ff7600 !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbimg-box\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1627489327289{background-image: url(https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/07\/business-rep.jpeg?id=121351) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbstat-column\u00a0\u00bb][vc_row_inner][vc_column_inner el_class=\u00a0\u00bbhead-box\u00a0\u00bb width=\u00a0\u00bb3\/4″ offset=\u00a0\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text]<\/p>\n

Contacter le support technique<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00a0\u00bblist-box\u00a0\u00bb width=\u00a0\u00bb11\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=\u00a0\u00bbbenefits-content-icon\u00a0\u00bb]\"checkmark[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblist-text\u00a0\u00bb]Garantissez un acc\u00e8s ininterrompu aux syst\u00e8mes critiques[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00a0\u00bblist-box\u00a0\u00bb width=\u00a0\u00bb11\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=\u00a0\u00bbbenefits-content-icon\u00a0\u00bb]\"checkmark[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblist-text\u00a0\u00bb]Acc\u00e9dez \u00e0 nos ressources[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00a0\u00bblist-box\u00a0\u00bb width=\u00a0\u00bb11\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=\u00a0\u00bbbenefits-content-icon\u00a0\u00bb]\"checkmark[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblist-text\u00a0\u00bb]R\u00e9solvez rapidement les probl\u00e8mes[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=\u00a0\u00bblist-box\u00a0\u00bb width=\u00a0\u00bb11\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_btn title=\u00a0\u00bbContacter le support\u00a0\u00bb style=\u00a0\u00bbcustom\u00a0\u00bb custom_background=\u00a0\u00bb\u00a0\u00bb custom_text=\u00a0\u00bb\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.cyberark.com%2Ffr%2Fservices-support%2Ftechnical-support-contact%2F|\u00a0\u00bb el_class=\u00a0\u00bbcybv2-button-solid\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2 int-hero slate\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbcolumn-1″][vc_column_text] Support technique Pr\u00e9servez le fonctionnement optimal de vos solutions CyberArk avec une assistance en direct, un blog de d\u00e9pannage et des vid\u00e9os, des forums communautaires et plus encore….<\/p>\n","protected":false},"author":164,"featured_media":0,"parent":52431,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"product_category":[27776],"class_list":["post-134351","page","type-page","status-publish","hentry","product_category-identity-security"],"acf":[],"yoast_head":"\nServices de support technique | CyberArk<\/title>\n<meta name=\"description\" content=\"B\u00e9n\u00e9ficiez des services d\u2019assistance technique mondiaux de CyberArk 24\u00a0h\/24, 7\u00a0j\/7, o\u00f9 et 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