{"id":134352,"date":"2022-09-15T14:36:58","date_gmt":"2022-09-15T18:36:58","guid":{"rendered":"https:\/\/www.cyberark.com\/services-support\/contacter-le-support-technique\/"},"modified":"2024-06-21T14:03:11","modified_gmt":"2024-06-21T18:03:11","slug":"technical-support-contact","status":"publish","type":"page","link":"https:\/\/www.cyberark.com\/fr\/services-support\/technical-support-contact\/","title":{"rendered":"Contacter le support technique"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2 int-hero-noimg slate\u00a0\u00bb][vc_column width=\u00a0\u00bb3\/4&Prime; el_class=\u00a0\u00bbcolumn-1&Prime;][vc_column_text]<\/p>\n<h1>Contacter le support technique<\/h1>\n<h2>Notre \u00e9quipe est l\u00e0 pour vous aider \u00e0 optimiser les performances de vos solutions CyberArk.<\/h2>\n<p>[\/vc_column_text][vc_btn title=\u00a0\u00bbOuvrir un dossier de support\u00a0\u00bb style=\u00a0\u00bbcustom\u00a0\u00bb custom_background=\u00a0\u00bb\u00a0\u00bb custom_text=\u00a0\u00bb\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fcyberark.my.site.com%2Fs%2Flogin%2F|target:_blank|\u00a0\u00bb el_class=\u00a0\u00bbcybv2-button-solid\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<a href=\"https:\/\/www.cyberark.com\/resources\/product-datasheets\/cyberark-technical-support-guide\">Guide du support technique<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbcybv2 cybv2-pad-top overview-hz\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; el_class=\u00a0\u00bbhead-box\u00a0\u00bb][vc_column_text]<\/p>\n<h3>Ressources de support<\/h3>\n<p>Toutes nos offres de support sont adoss\u00e9es \u00e0 une \u00e9quipe d\u00e9di\u00e9e d\u2019ing\u00e9nieurs et de responsables du service client, qui mettent tout en \u0153uvre pour vous aider \u00e0 optimiser les performances de vos solutions CyberArk.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12&Prime;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121717\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/07\/ContactSupport-techsupportaccess-icon.svg\" alt=\"Contact CyberArk Support\" \/>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1696828160183{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n<h4>Acc\u00e8s au support technique<\/h4>\n<p>Demandez-nous les bonnes pratiques en mati\u00e8re de fonctionnalit\u00e9 des produits par e-mail.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<a href=\"mailto:support@cyberark.com\">E-mail<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121928\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/08\/ContactSupport-supportportal.svg\" alt=\"Submit a Case\" \/>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1696828167482{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n<h4>Portail de support<\/h4>\n<p>Enregistrez des demandes de support et obtenez une vue d\u2019ensemble de vos demandes via le module de dossiers de support de la communaut\u00e9 technique.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<a href=\"https:\/\/cyberark.my.site.com\/s\/login\/\" target=\"_blank\" rel=\"noopener\">Envoyer une demande de support<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12&Prime;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121768\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/08\/ContactSupport-technicalcommunity-icon.svg\" alt=\"Engage Technical Community\" \/>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1696828175940{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n<h4>Communaut\u00e9 technique<\/h4>\n<p>Profitez des ressources en libre-service centralis\u00e9es et de la communaut\u00e9 d\u2019utilisateurs de CyberArk pour obtenir rapidement des r\u00e9ponses \u00e0 vos questions.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<a href=\"https:\/\/cyberark.my.site.com\/s\/login\/\" target=\"_blank\" rel=\"noopener\">Communaut\u00e9 technique<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcta-box\u00a0\u00bb width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121936\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/08\/ContactSupport-supportfaq-icon.svg\" alt=\"View Support FAQ\" \/>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1628018691461{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n<h4>FAQ du support technique<\/h4>\n<p>D\u00e9couvrez comment faire appel \u00e0 l\u2019\u00e9quipe de support technique et aux ressources \u00e9tendues de CyberArk.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<a href=\"https:\/\/www.cyberark.com\/fr\/services-support\/technical-support-faq\/\">Voir la FAQ du support technique<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbcybv2 cybv2-pad-top overview-more-col\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1628019872936{background-color: #f7f7f7 !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/6&Prime; el_class=\u00a0\u00bbheading\u00a0\u00bb][vc_column_text]<\/p>\n<h3>Support t\u00e9l\u00e9phonique<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbcta-box\u00a0\u00bb][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<\/p>\n<h4>Americas<\/h4>\n<p>+1-855-636-1536<br \/>\n+1-617-430-5875[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbcta-box\u00a0\u00bb][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<\/p>\n<h4>Europe, Moyen-Orient et Afrique<\/h4>\n<p>+44-800-0668865[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbcta-box\u00a0\u00bb][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<\/p>\n<h4>Asie-Pacifique et Japon<\/h4>\n<p>+65-6460-4254[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbcta-box\u00a0\u00bb][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<\/p>\n<h4>Israel<\/h4>\n<p>+972-1809-344-251[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbcta-box\u00a0\u00bb][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<\/p>\n<h4>Australia<\/h4>\n<p>+61-1-800-867-206[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbcta-box\u00a0\u00bb][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<\/p>\n<h4>India<\/h4>\n<p>000800 919 1790[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2 cybv2_talk_to_an_expert dark\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbextra-space\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Vous cherchez un support de maintenance ?<\/h2>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbnew_hpstyle_section9_text\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1696828248490{padding-bottom: 20px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Devenez un utilisateur avec acc\u00e8s complet pour b\u00e9n\u00e9ficier de l\u2019expertise de notre \u00e9quipe de support technique mondiale.<\/p>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink-arrow-right\u00a0\u00bb]<a href=\"mailto:users.access@cyberark.com\">Contactez-nous<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2 int-hero-noimg slate\u00a0\u00bb][vc_column width=\u00a0\u00bb3\/4&Prime; el_class=\u00a0\u00bbcolumn-1&Prime;][vc_column_text] Contacter le support technique Notre \u00e9quipe est l\u00e0 pour vous aider \u00e0 optimiser les performances de vos solutions CyberArk. 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