{"id":135424,"date":"2019-06-12T10:40:49","date_gmt":"2019-06-12T14:40:49","guid":{"rendered":"https:\/\/www.cyberark.com\/sub-processors\/"},"modified":"2026-03-24T00:47:38","modified_gmt":"2026-03-24T04:47:38","slug":"sub-processors","status":"publish","type":"page","link":"https:\/\/www.cyberark.com\/fr\/sub-processors\/","title":{"rendered":"CyberArk Sub-Processors"},"content":{"rendered":"

[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2 int-hero-noimg dark\u00a0\u00bb][vc_column width=\u00a0\u00bb3\/4″ el_class=\u00a0\u00bbcolumn-1″][vc_column_text]<\/p>\n

CyberArk Sub-processors<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb10″ el_class=\u00a0\u00bbcybv2 fullaccordion cybv2-pad-top acc1″ css=\u00a0\u00bb.vc_custom_1683207443298{border-right-width: 20px !important;border-left-width: 20px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1770818409179{margin-right: 20px !important;margin-left: 20px !important;padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb]Like many companies, CyberArk\u00ae uses various affiliated and third-party sub-processors to assist in providing services to our customers. For more information, please refer to CyberArk\u2019s Privacy Policy<\/a> and Data Processing Addendum<\/a>. CyberArk is a Palo Alto Networks company; for information on Palo Alto Networks’ product sub-processors, visit https:\/\/www.paloaltonetworks.com\/content\/dam\/pan\/en_US\/assets\/pdf\/services\/list-of-sub-processors-sheet.pdf<\/a>.<\/p>\n

CyberArk\u2019s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:[\/vc_column_text][\/vc_column][vc_column][vc_tta_accordion color=\u00a0\u00bbwhite\u00a0\u00bb c_icon=\u00a0\u00bb\u00a0\u00bb active_section=\u00a0\u00bb1″ no_fill=\u00a0\u00bbtrue\u00a0\u00bb collapsible_all=\u00a0\u00bbtrue\u00a0\u00bb][vc_tta_section title=\u00a0\u00bbCyberArk Services’ Sub-processors\u00a0\u00bb tab_id=\u00a0\u00bb1706686388630-e24a2a5b-df87″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]CyberArk\u2019s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Trading Name<\/th>\nCorporate Name<\/th>\nDescription of Processing Activities<\/th>\nLocation<\/th>\nCyberArk Services<\/th>\n4th Parties<\/th>\n<\/tr>\n
Amazon Web Services*<\/td>\nAmazon Web Services, Inc.; Amazon Web Services EMEA SARL<\/td>\nHosting provider.<\/p>\n

AWS Pinpoint for provision of one-time codes via SMS & telephone for CyberArk Identity<\/p>\n

AWS SES for Account management via email, for example provision of one-time codes via email, password expiry emails, new tenant creation email for CyberArk Identity<\/p>\n

AWS Bedrock (in United States) for the provision of AI features within CyberArk Services<\/td>\n

United States, Germany, Australia, United Kingdom, Japan, Singapore, Israel, Ireland, Canada, India, Italy, Indonesia, United Arab Emirates, Brazil<\/td>\nAll CyberArk Services<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Microsoft<\/td>\nMicrosoft, Inc.<\/td>\nUse of Microsoft\u2019s Azure Open AI for the provision of AI features within CyberArk Services<\/td>\nUnited States<\/td>\nAll CyberArk Services<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Datadog<\/td>\nDatadog, Inc.<\/td>\nObservability metrics on service performance and activity, based on CyberArk system logs<\/td>\nUnited States, Germany<\/td>\nAll CyberArk Services<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Cloudflare*<\/td>\nCloudflare, Inc.<\/td>\nContent Distribution Network (CDN), managing and protecting CyberArk services from DDoS with Web App Firewall (WAF)<\/td>\nClosest available Cloudflare data center<\/a><\/td>\nCyberArk Endpoint Privilege Manager, CyberArk Privilege Cloud (standalone)<\/td>\nLink<\/a><\/td>\n<\/tr>\n
IBM SoftLayer<\/td>\nIBM Cloud Corp.<\/td>\nDelivery of operational and account management emails through IBM Cloud SendGrid<\/td>\nUnited States<\/td>\nCyberArk Endpoint Privilege Manager<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Google<\/td>\nGoogle LLC<\/td>\nFirebase Cloud Messaging in order to send push notifications for CyberArk Identity<\/p>\n

Use of Google Cloud Vertex AI for the provision of AI Features within CyberArk Secure Infrastructure Access<\/p>\n

Use of Google reCAPTCHA for CyberArk Certificate Manager<\/td>\n

United States<\/td>\nCyberArk Identity, CyberArk Secure Infrastructure Access, CyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Twilio<\/td>\nTwilio Inc.<\/td>\nProvision of one-time codes via SMS & telephone.<\/p>\n

Twilio SendGrid: Account management via email, such as provision of one-time codes via email, password expiry emails, new tenant creation email<\/td>\n

United States<\/td>\nCyberArk Identity,
\nCyberArk Remote Access<\/td>\n		Link<\/a><\/td>\n<\/tr>\n
Intercom<\/td>\nIntercom, Inc.<\/td>\nCustomer messaging platform providing tools for engaging with users<\/td>\nUnited States<\/td>\nAll CyberArk services<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Pendo<\/td>\nPendo.io, Inc.<\/td>\nUsage analytics, surveys, and product notifications<\/td>\nUnited States<\/td>\nCyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes; CyberArk IGA<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Adobe Marketo Engage<\/td>\nAdobe Inc.<\/td>\nCustomer notification platform<\/td>\nUnited States<\/td>\nCyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes<\/td>\nLink<\/a><\/td>\n<\/tr>\n
LaunchDarkly<\/td>\nCatamorphic Co. dba LaunchDarkly<\/td>\nFeature manager<\/td>\nUnited States<\/td>\nCyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes<\/td>\nLink<\/a><\/td>\n<\/tr>\n
HID Global*<\/td>\nHID Global Corporation<\/td>\nOperations and hosting services provider; customer support<\/td>\nAustralia,
\nUnited States, Germany, Ireland, Netherlands<\/td>\n		CyberArk Zero Touch PKI<\/td>\nLink<\/a><\/td>\n<\/tr>\n
MongoDB*<\/td>\nMongoDB, Inc.<\/td>\nHosting and infrastructure provider<\/td>\nAustralia, Ireland, United States, United Kingdom<\/td>\nCyberArk IGA<\/td>\nLink<\/a><\/td>\n<\/tr>\n
TeleSign<\/td>\nTeleSign Corporation<\/td>\nSMS Verification Services<\/td>\nUnited States, Germany, Netherlands<\/td>\nAll CyberArk Services<\/td>\nLink<\/a><\/td>\n<\/tr>\n
Mailgun<\/td>\nMailgun Technologies, Inc.<\/td>\nEmail delivery platform<\/td>\nUnited States<\/td>\nCyberArk IGA<\/td>\nLink<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbCyberArk Technical Support Providers\u00a0\u00bb tab_id=\u00a0\u00bb1706686377681-00875f82-d7f5″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n\n\n\n\n\n\n\n\n\n\n
Trading Name<\/th>\nCorporate Name<\/th>\nDescription of Processing Activities<\/th>\nLocation<\/th>\n<\/tr>\n
Five9<\/td>\nFive 9, Inc.<\/td>\nCloud-based support operations<\/td>\nUnited States<\/td>\n<\/tr>\n
Grazitti Interactive<\/td>\nGrazitti Interactive, LLP<\/td>\nSearch Unify \u2013 search functionality<\/td>\nIndia<\/td>\n<\/tr>\n
Helpware<\/td>\nHelpware, Inc.<\/td>\nHandling of Level 1 and Level 2 support<\/td>\nMexico<\/td>\n<\/tr>\n
Microsoft<\/td>\nMicrosoft Ireland Operations, Ltd<\/td>\nStorage\/processing of support tickets submitted via email<\/td>\nEurope (Austria, Finland, France, Ireland, Italy, Netherlands, Poland, Spain, Sweden)<\/td>\n<\/tr>\n
PagerDuty<\/td>\nPagerDuty, Inc.<\/td>\nEscalation of support tickets and support cases for troubleshooting and improving customer experience<\/td>\nUnited States<\/td>\n<\/tr>\n
Salesforce<\/td>\nSalesforce.com, Inc.; SFDC Ireland Limited<\/td>\nStorage\/processing\/tracking of support tickets and support cases.<\/p>\n

Own by Salesforce: Backup storage services for support cases<\/td>\n

United States; Germany<\/td>\n<\/tr>\n
Solugenix<\/td>\nSolugenix Corporation<\/td>\nHandling of Level 1 and Level 2 Support<\/td>\nIndonesia, India<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbCyberArk Affiliated Entities\u00a0\u00bb tab_id=\u00a0\u00bb1727730773747-9ab9f749-58d3″][vc_column_text css=\u00a0\u00bb.vc_custom_1665496794669{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb]In addition to the sub-processors listed above, the following entities are affiliated entities of CyberArk, and may also function as sub-processors:[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Affiliate<\/th>\nLocation<\/th>\n<\/tr>\n<\/thead>\n
CyberArk Software (Australia) Pty. Ltd.<\/td>\nAustralia<\/td>\n<\/tr>\n
CyberArk Bulgaria (Venafi EOOD)<\/td>\nBulgaria<\/td>\n<\/tr>\n
CyberArk Software Canada Inc.<\/td>\nCanada<\/td>\n<\/tr>\n
CyberArk Software (DACH) GmbH<\/td>\nGermany<\/td>\n<\/tr>\n
CyberArk Software (France) SARL<\/td>\nFrance<\/td>\n<\/tr>\n
CyberArk Software (India) Private Limited<\/td>\nIndia<\/td>\n<\/tr>\n
C3M India Private LTD.<\/td>\nIndia<\/td>\n<\/tr>\n
CyberArk Software Ltd.<\/td>\nIsrael<\/td>\n<\/tr>\n
CyberArk Software Italy S.r.l.<\/td>\nItaly<\/td>\n<\/tr>\n
CyberArk Software (Japan) K.K.<\/td>\nJapan<\/td>\n<\/tr>\n
CyberArk Software (Netherlands) B.V.<\/td>\nNetherlands<\/td>\n<\/tr>\n
CyberArk Software (Singapore) PTE. LTD.<\/td>\nSingapore<\/td>\n<\/tr>\n
CyberArk Software (Spain), S.L.<\/td>\nSpain<\/td>\n<\/tr>\n
CyberArk Turkey Siber G\u00fcvenlik Yaz\u0131l\u0131m\u0131 A.\u015e.<\/td>\nTurkey<\/td>\n<\/tr>\n
Cyber-Ark Software (UK) Limited<\/td>\nUnited Kingdom<\/td>\n<\/tr>\n
Venafi Ltd.<\/td>\nUnited Kingdom<\/td>\n<\/tr>\n
CyberArk Software, Inc.<\/td>\nUnited States<\/td>\n<\/tr>\n
CyberArk USA Engineering GP, LLC<\/td>\nUnited States<\/td>\n<\/tr>\n
CyberArk Software USA, LP<\/td>\nUnited States<\/td>\n<\/tr>\n
Zilla Security, Inc.<\/td>\nUnited States<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbCyberArk Third-party Contractors\u00a0\u00bb tab_id=\u00a0\u00bb1682490609677-56a322bc-3a76″ el_class=\u00a0\u00bbd-none\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1689750629206{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb]In addition to our sub-processors and affiliates, the following third-parties employ CyberArk contractors who may provide customer support:[\/vc_column_text][vc_column_text]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Third-party contractor<\/th>\nLocation<\/th>\n<\/tr>\n<\/thead>\n
123 Completed Ltd.<\/td>\nIsrael<\/td>\n<\/tr>\n
Appsforce Ltd.<\/td>\nIsrael<\/td>\n<\/tr>\n
Bernstein Software Ltd.<\/td>\nIsrael<\/td>\n<\/tr>\n
Cloud Easy, Inc.<\/td>\nUnited States<\/td>\n<\/tr>\n
Planet Equity Group LLC.<\/td>\nUnited States<\/td>\n<\/tr>\n
Tata Consultancy Services Limited<\/td>\nIndia<\/td>\n<\/tr>\n
Tesnet Software Testing Ltd.<\/td>\nIsrael<\/td>\n<\/tr>\n
Transition Technologies PSC S.A<\/td>\nPoland<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1774327615503{margin-bottom: 20px !important;border-bottom-width: 20px !important;padding-top: 20px !important;}\u00a0\u00bb]* Where CyberArk acts as an ICT service provider for Financial Entities, as defined under Regulation (EU) 2022\/2554 (the \u201cDigital Operational Resilience Act\u201d), these subcontractors are ICT service providers that may be supporting a critical or important function of CyberArk\u2019s services, or material parts thereof.<\/p>\n

Last Updated: March 24th<\/sup>, 2026[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1609868130755{background-color: #f7f7f7 !important;}\u00a0\u00bb el_class=\u00a0\u00bbcybv2 cybv2-pad-top hv-cta\u00a0\u00bb][vc_column width=\u00a0\u00bb7\/12″ el_class=\u00a0\u00bbleft-clmn\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

To subscribe to updates to our list of sub-processors, please complete the below form:<\/h4>\n

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[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcybv2 int-hero-noimg dark\u00a0\u00bb][vc_column width=\u00a0\u00bb3\/4″ el_class=\u00a0\u00bbcolumn-1″][vc_column_text] CyberArk Sub-processors [\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb10″ el_class=\u00a0\u00bbcybv2 fullaccordion cybv2-pad-top acc1″ css=\u00a0\u00bb.vc_custom_1683207443298{border-right-width: 20px !important;border-left-width: 20px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1770818409179{margin-right: 20px !important;margin-left: 20px !important;padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb]Like many companies, CyberArk\u00ae uses various 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