{"id":179416,"date":"2021-08-06T14:10:15","date_gmt":"2021-08-06T18:10:15","guid":{"rendered":"https:\/\/www.cyberark.com\/services-support\/technical-support\/"},"modified":"2024-02-05T02:32:37","modified_gmt":"2024-02-05T07:32:37","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.cyberark.com\/ko\/services-support\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"

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Technical support<\/h1>\n

Keep your CyberArk Solutions up and running with live support, troubleshooting blog and videos, community forums and more.<\/h2>\n

[\/vc_column_text][vc_btn title=”Contact Technical Support” style=”custom” custom_background=”” custom_text=”” shape=”square” link=”url:https%3A%2F%2Fwww.cyberark.com%2Fservices-support%2Ftechnical-support-contact%2F” el_class=”cybv2-button-solid”][\/vc_column][vc_column width=”1\/2″ el_class=”column-2″][vc_column_text]\"Technical[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”cybv2 cybv2-pad-top text-md-center”][vc_column][vc_column_text]<\/p>\n

Global support team<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”cybv2 cybv2-pad-btm text-md-center”][vc_column width=”2\/3″ offset=”vc_col-sm-offset-2″][vc_column_text]<\/p>\n

Get support wherever and whenever you need it.<\/h5>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”cybv2 seesaw”][vc_column width=”5\/12″ el_class=”above wistia_embed”][vc_column_text]\"4\/7[\/vc_column_text][\/vc_column][vc_column width=”7\/12″ el_class=”below-right”][vc_column_text el_class=”dark”]<\/p>\n

Support services<\/h4>\n

CyberArk products secure your most sensitive and high-value assets\u2014and supporting your Identity Security goals is our top priority. We offer 24\/7 service for high priority issues to all customers with resources across ten countries and in all continents.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”cybv2 cybv2-pad-top overview-hz”][vc_column width=”1\/4″ el_class=”head-box”][vc_column_text]<\/p>\n

Resources<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=”2\/3″ offset=”vc_col-sm-offset-1″][vc_row_inner equal_height=”yes”][vc_column_inner el_class=”cta-box” width=”5\/12″][vc_column_text]\"Multi-Channel<\/a>[\/vc_column_text][vc_column_text css=”.vc_custom_1698992416066{padding-bottom: 20px !important;}”]<\/p>\n

Multi-channel support<\/h4>\n

Get support by Email, phone or your CyberArk community peers.[\/vc_column_text][vc_column_text el_class=”link-arrow-right”]Contact Support<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”cta-box” width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text]\"Self-Service<\/a>[\/vc_column_text][vc_column_text css=”.vc_custom_1698992436205{padding-bottom: 20px !important;}”]<\/p>\n

Self-service resources<\/h4>\n

Troubleshoot issues, keep up with best practices or optimize your configurations.[\/vc_column_text][vc_column_text el_class=”link-arrow-right”]Go to Technical Community<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”cta-box” width=”5\/12″][vc_column_text]\"FAQ[\/vc_column_text][vc_column_text css=”.vc_custom_1627487870500{padding-bottom: 20px !important;}”]<\/p>\n

Support FAQ<\/h4>\n

Learn it all – from how support issues are classified to what information is needed opening cases.[\/vc_column_text][vc_column_text el_class=”link-arrow-right”]Support FAQ<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”cta-box” width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text]\"Documentation[\/vc_column_text][vc_column_text css=”.vc_custom_1698992445601{padding-bottom: 20px !important;}”]<\/p>\n

CyberArk docs<\/h4>\n

Access all product information on security and deployment best practices.[\/vc_column_text][vc_column_text el_class=”link-arrow-right”]Go Now<\/a><\/i>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”cybv2-pad cybv2 cybv2-background-oval tour”][vc_column][vc_row_inner el_class=”cyb-center”][vc_column_inner el_class=”cyb-pad-btm”][vc_column_text el_class=”left-mobile”]<\/p>\n

Technical support offerings<\/h3>\n

We are here to help ensure optimal performance of your CyberArk solutions.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_tour shape=”square” active_section=”1″ css_animation=”none”][vc_tta_section i_position=”right” i_icon_fontawesome=”fas fa-chevron-circle-down” add_icon=”true” title=”Global 24\/7 Support” tab_id=”24-7″][vc_row_inner el_class=”cybv2″][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Global 24\/7 support<\/h4>\n

All CyberArk customers have access to 24\/7 support in all continents for critical and serious issues. Learn more on the service level agreements and how CyberArk classifies support issues in the Support FAQ and in your maintenance and support agreement.[\/vc_column_text][vc_column_text el_class=”link-arrow-right”]Support FAQ<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-6 vc_col-sm-offset-0″][vc_column_text]\"24\/7[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=”right” i_icon_fontawesome=”fas fa-chevron-circle-down” add_icon=”true” title=”Multi-lingual Support” tab_id=”Multi-lingual”][vc_row_inner el_class=”cybv2″][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Multi-lingual support<\/h4>\n

CyberArk Technical Support includes engineers based in 10 different countries and in all continents. CyberArk customers can get support in English, Spanish, Hebrew (during business hours) and more to come.[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Multi-Lingual[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=”right” i_icon_fontawesome=”fas fa-chevron-circle-down” add_icon=”true” title=”Full Protection” tab_id=”full-protection”][vc_row_inner el_class=”cybv2″][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Full protection<\/h4>\n

CyberArk solutions protect businesses most sensitive systems and information. Learn the parameters and permissions granted to Read-Only users and Full Access Users.[\/vc_column_text][vc_column_text el_class=”link-arrow-right”]Support FAQ<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Full[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_position=”right” i_icon_fontawesome=”fas fa-chevron-circle-down” add_icon=”true” title=”Information Distribution” tab_id=”information-distribution”][vc_row_inner el_class=”cybv2″][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-4″][vc_column_text]<\/p>\n

Information distribution<\/h4>\n

Customers are automatically enrolled in the Technical Support Email List which includes updates about new releases, patches and more. Customers can also benefit from joining the CyberArk community of subject matter experts, partners and users.[\/vc_column_text][vc_column_text el_class=”link-arrow-right”]Go to Community<\/a><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-md-offset-1 vc_col-md-6″][vc_column_text]\"Technical[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tour][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” el_class=”cybv2 cyberark-blueprint dark”][vc_column width=”1\/4″][vc_column_text el_class=”new_hpstyle_section3_h4″]<\/p>\n

Support and training<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text el_class=”new_hpstyle_section3_text”]<\/p>\n

Future-proof your business by combining Premium Technical Support with unlimited self-paced training and tailored guidance from leading Customer Success Managers.<\/h4>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_btn title=”Explore Success Plans” style=”custom” custom_background=”” custom_text=”” shape=”square” align=”right” link=”url:https%3A%2F%2Fwww.cyberark.com%2Fsuccess-plans%2F” el_class=”cybv2-button-solid”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” el_class=”cybv2 cybv2-pad cybv2-oval-left-background hv-cta-list” css=”.vc_custom_1611885567532{background-color: #ff7600 !important;}”][vc_column width=”1\/2″ el_class=”img-box” css=”.vc_custom_1627489327289{background-image: url(https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/07\/business-rep.jpeg?id=121351) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][\/vc_column][vc_column width=”1\/2″ el_class=”stat-column”][vc_row_inner][vc_column_inner el_class=”head-box” width=”3\/4″ offset=”vc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text]<\/p>\n

Contact technical support<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=”list-box” width=”11\/12″ offset=”vc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=”benefits-content-icon”]\"checkmark[\/vc_column_text][vc_column_text el_class=”list-text”]Ensure uninterrupted access to critical systems[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=”list-box” width=”11\/12″ offset=”vc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=”benefits-content-icon”]\"checkmark[\/vc_column_text][vc_column_text el_class=”list-text”]Get directed to our resources[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=”list-box” width=”11\/12″ offset=”vc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_column_text el_class=”benefits-content-icon”]\"checkmark[\/vc_column_text][vc_column_text el_class=”list-text”]Rapidly overcome issues[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=”list-box” width=”11\/12″ offset=”vc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-11″][vc_btn title=”Contact Support” style=”custom” custom_background=”” custom_text=”” shape=”square” link=”url:https%3A%2F%2Fwww.cyberark.com%2Fservices-support%2Ftechnical-support-contact%2F” el_class=”cybv2-button-solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” el_class=”cybv2 int-hero slate”][vc_column width=”1\/2″ el_class=”column-1″][vc_column_text] Technical support Keep your CyberArk Solutions up and running with live support, troubleshooting blog and videos, community forums and more. [\/vc_column_text][vc_btn title=”Contact Technical Support” style=”custom” custom_background=”” custom_text=”” shape=”square”…<\/p>\n","protected":false},"author":164,"featured_media":0,"parent":179408,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"product_category":[27776],"class_list":["post-179416","page","type-page","status-publish","hentry","product_category-identity-security"],"acf":[],"yoast_head":"\nTechnical Support Services | CyberArk<\/title>\n<meta name=\"description\" content=\"Get 24\/7 Global Technical Support Services from CyberArk whenever and wherever you need them to keep your Identity Security solutions up and running.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cyberark.com\/ko\/services-support\/technical-support\/\" \/>\n<meta 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