{"id":179444,"date":"2021-08-06T14:23:00","date_gmt":"2021-08-06T18:23:00","guid":{"rendered":"https:\/\/www.cyberark.com\/services-support\/technical-support-contact\/"},"modified":"2024-06-21T14:00:25","modified_gmt":"2024-06-21T18:00:25","slug":"technical-support-contact","status":"publish","type":"page","link":"https:\/\/www.cyberark.com\/ko\/services-support\/technical-support-contact\/","title":{"rendered":"Technical Support Contact"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;cybv2 int-hero-noimg slate&#8221;][vc_column width=&#8221;3\/4&#8243; el_class=&#8221;column-1&#8243;][vc_column_text]<\/p>\n<h1>Contact technical support<\/h1>\n<h2>Our team is here to help you ensure an optimal performance of your CyberArk Solutions.<\/h2>\n<p>[\/vc_column_text][vc_btn title=&#8221;Log a Case&#8221; style=&#8221;custom&#8221; custom_background=&#8221;&#8221; custom_text=&#8221;&#8221; shape=&#8221;square&#8221; link=&#8221;url:https%3A%2F%2Fcyberark.my.site.com%2Fs%2Flogin%2F|target:_blank&#8221; el_class=&#8221;cybv2-button-solid&#8221;][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<a href=\"https:\/\/www.cyberark.com\/resources\/product-datasheets\/cyberark-technical-support-guide\">Technical Support Guide<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;cybv2 cybv2-pad-top overview-hz&#8221;][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;head-box&#8221;][vc_column_text]<\/p>\n<h3>Support resources<\/h3>\n<p>Behind the scenes, all our Support offerings are backed by a dedicated staff of support engineers and customer service managers who are committed to helping you ensure optimal performance of your CyberArk solutions.[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner el_class=&#8221;cta-box&#8221; width=&#8221;5\/12&#8243;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121717\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/07\/ContactSupport-techsupportaccess-icon.svg\" alt=\"Contact CyberArk Support\" \/>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1696828160183{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4>Technical support access<\/h4>\n<p>Ask about product functionality best practices by email.[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<a href=\"mailto:support@cyberark.com\">Email<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;cta-box&#8221; width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121928\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/08\/ContactSupport-supportportal.svg\" alt=\"Submit a Case\" \/>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1696828167482{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4>Support portal<\/h4>\n<p>Log cases and gain an immediate overview of all your\u00a0 inquiries through the case module of the Technical Community.[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<a href=\"https:\/\/cyberark.my.site.com\/s\/login\/\" target=\"_blank\" rel=\"noopener\">Submit a Case<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;cta-box&#8221; width=&#8221;5\/12&#8243;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121768\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/08\/ContactSupport-technicalcommunity-icon.svg\" alt=\"Engage Technical Community\" \/>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1696828175940{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4>Technical community<\/h4>\n<p>Leverage CyberArk\u2019s one-stop shop for self-service resources and users to get answers fast.[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<a href=\"https:\/\/cyberark.my.site.com\/s\/login\/\" target=\"_blank\" rel=\"noopener\">Technical Community<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;cta-box&#8221; width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-121936\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2021\/08\/ContactSupport-supportfaq-icon.svg\" alt=\"View Support FAQ\" \/>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1628018691461{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4>Support FAQ<\/h4>\n<p>Learn how to leverage CyberArk\u2019s extensive Technical Support team and resources.[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<a href=\"https:\/\/www.cyberark.com\/ko\/services-support\/technical-support-faq\/\">View Support FAQ<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;cybv2 cybv2-pad-top overview-more-col&#8221; css=&#8221;.vc_custom_1628019872936{background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; el_class=&#8221;heading&#8221;][vc_column_text]<\/p>\n<h3>Support by phone<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;cta-box&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<\/p>\n<h4>Americas<\/h4>\n<p>+1-855-636-1536<br \/>\n+1-617-430-5875[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;cta-box&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<\/p>\n<h4>Europe, Middle East &amp; Africa<\/h4>\n<p>+44-800-0668865[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;cta-box&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<\/p>\n<h4>Asia Pacific &amp; Japan<\/h4>\n<p>+65-3158-6603[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;cta-box&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<\/p>\n<h4>Israel<\/h4>\n<p>+972-1809-344-251[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;cta-box&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<\/p>\n<h4>Australia<\/h4>\n<p>+61-1-800-867-206[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;cta-box&#8221;][vc_column_text]<img decoding=\"async\" class=\"alignnone wp-image-129790 size-full\" src=\"https:\/\/www.cyberark.com\/wp-content\/uploads\/2022\/04\/user-phone-icon.svg\" alt=\"Phone support icon\" \/>[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<\/p>\n<h4>India<\/h4>\n<p>000800 919 1790[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;cybv2 cybv2_talk_to_an_expert dark&#8221;][vc_column][vc_column_text el_class=&#8221;extra-space&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Looking for maintenance support?<\/h2>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;new_hpstyle_section9_text&#8221; css=&#8221;.vc_custom_1696828248490{padding-bottom: 20px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">Become a full access user to benefit from our global technical support team.<\/p>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;link-arrow-right&#8221;]<a href=\"mailto:users.access@cyberark.com\">Contact Us<\/a><i class=\"fa fa-long-arrow-right\"><\/i>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; 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