HCL Technologies is a leading global IT services company that has shifted the very grounds of outsourcing, from cost optimization to transformation enabling services, underlined by innovation and value creation.
HCL Technologies is an integral part of the US $5 billion HCL Enterprise, one of India’s original IT garage start ups, founded in 1976. For the year ended 30th September 2008, HCL Technologies, along with its subsidiaries had revenues of US$ 2 billion (Rs. 8,300 crore).
Since its inception in 1999, HCL has been continuously working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and network of offices in 18 countries covering almost all geographies to deliver solutions across select verticals including Aerospace, Financial Services, Retail & Consumer, Life Sciences & Healthcare, Hi-Tech, Telecom, Travel, Transportation & Logistics, Automotive, Media & Entertainment and Energies & Utilities.
With its “Transformational Outsourcing” approach, HCL has remained ahead of the curve consistently for the last few years and is today among the fastest growing Indian IT companies with a team of 52,714 “extraordinary individuals”. HCL’s four pronged Blue Ocean strategy covering service innovation, pricing innovation, creation of new markets and technology disruption continues to pay rich dividends with innovative partnerships and business models.
Full Services Co-Sourcing (FSCS), outcome-based pricing and Global Risk Reward Partnership (GRRP) are some of the models from HCL focused to bring value in all its customer relationships.
HCL strongly believes that in service industries like IT, the real value is created and delivered by employees and not by top management. And that’s the reason HCL puts its employees before customers. HCL’s “Employee First, Customer Second” philosophy is now a recognized management philosophy. It is now a case study at Harvard Business School and is been taught to future business leaders under “Strategy and Leadership” curriculum.
HCL has devised a five-fold path that will provide employees the space to grow, time to think and tools to use. Empowerment, Knowledge, Support, Recognition and Transformation will empower employees to take the lead in developing innovative ways to create value for customers.