Customer Success Subscriptions
Tailored resources, guidance and expertise to help you drive your business goals forward.
Achieve more, faster
Access proven expertise to meet your unique goals and progress your identity security program.
Accelerate outcomes
Experienced success managers help you set and drive an outcome-based plan to meet your business goals.
Empower your team
Achieve word class management of your program by granting CyberArk admins and other key users access to unlimited self-paced training and credits for live training.
Maximize your investment
Get unparalleled guidance on outcome management and program execution to realize the most out of your CyberArk investment.
3 Paths to success
Pick the plan that fits your needs.
Success Subscriptions
Technical Advisory Service
Premium Success Subscription
Strategic Success Subscription
Engagement with Customer Success Manager
Monthly
Every Two Weeks
Weekly
Business Reviews
Annual
Biannual
Quarterly
Product Update Reviews
Adoption Monitoring
Strategic, technical advisory with Technical Account Manager
Up to 2 Hours Weekly
Up to 4 Hours Weekly
Up to 8 Hours Weekly
Unlimited training users
Add-on
3
6
Certification exam vouchers
3
6
Exchange Success Points in the Service Catalog for predefined outcomes to advance your identity security program.
Add-on
50
100
CyberArk’s Premium Support Plan with improved SLAs and support from a designated team of Senior Support Engineers. Learn more about Premium Support.
Upgrade to CyberArk’s Platinum Support Plan to receive CyberArk’s best SLAs with weekly case review, a designated Escalation Manager, and quarterly business reviews.
Add-on
Add-on
Upgrade to CyberArk’s Trusted Support Plan to receive support from a team of United States citizens on United States soil.
Add-on
Add-on
Success Plans
Guided
A light plan for medium-sized businesses
Solution Adoption Monitoring
Success Points Management
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Success Plans
Enhanced
A robust plan for medium to large organizations
Solution Adoption Monitoring
Success Points Management
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Success Plans
Strategic
A comprehensive plan for large-to-global enterprises
Solution Adoption Monitoring
Success Points Management
Premium Support
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THE BENEFITS
ADD UP
Get Started With Your TAM and Success Points
You can advance your program with your Technical Account Manager (TAM) by using success points towards predefined outcomes – from designing your ideal roadmap to reviewing your going strategy and adopting new controls.
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resources
Secure your success
Get the full value out of your CyberArk solution
Work with an experienced success manager on an outcome-based plan
Train and certify your team of experts to provide world-class management of your program
Contact us
Every submission is subject to review. Registrants must provide business contact information to be eligible. To better help trial participants, please provide which use cases that are of interest to validate in the “Goals for Trial” field.
