CyberArk Sub-processors

Like many companies, CyberArk® uses various affiliated and third-party sub-processors to assist in providing services to our customers. For more information, please refer to CyberArk’s Privacy Policy and Data Processing Addendum. CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:

CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:

Trading Name Corporate Name Description of Processing Activities Location CyberArk Services 4th Parties
Amazon Web Services Amazon Web Services, Inc.; Amazon Web Services EMEA SARL Hosting provider.

AWS Pinpoint for provision of one-time codes via SMS & telephone for CyberArk Identity

AWS SES for Account management via email, for example provision of one-time codes via email, password expiry emails, new tenant creation email for CyberArk Identity

United States, Germany, Australia, United Kingdom, Japan, Singapore, Ireland, Canada, India, Italy, Indonesia All CyberArk Services Link
Microsoft Microsoft, Inc. Use of Microsoft’s Azure Open AI for the provision of AI features within CyberArk Services United States, Australia, Japan, Canada, France, Sweden, Switzerland, United Kingdom All CyberArk Services Link
Datadog Datadog, Inc. Monitoring and observability platform used for troubleshooting and improving our products’ performance United States, United Kingdom, Ireland, Germany All CyberArk Services Link
Grafana Labs Raintank, Inc. dba Grafana Labs Observability Platform, debugging and troubleshooting United States, Germany CyberArk Endpoint Privilege Manager, CyberArk Privilege Cloud, CyberArk Identity Link
Cloudflare Cloudflare, Inc. Content Distribution Network (CDN), managing and protecting CyberArk services from DDoS with Web App Firewall (WAF) United States CyberArk Endpoint Privilege Manager, CyberArk Privilege Cloud Link
IBM SoftLayer SoftLayer Technologies, Inc. Email delivery service United States CyberArk Endpoint Privilege Manager Link
Google Google LLC Firebase Cloud Messaging in order to send push notifications United States CyberArk Identity Link
Twilio Twilio Inc. Provision of one-time codes via SMS & telephone.

Twilio SendGrid: Account management via email, such as provision of one-time codes via email, password expiry emails, new tenant creation email

United States CyberArk Identity,
CyberArk Remote Access
Link
Intercom Intercom, Inc. Customer messaging platform providing tools for engaging with users within a web app.

Allowing to send targeted messages to users while they are actively using your app.

United States, Ireland, Australia All CyberArk services Link
Trading Name Corporate Name Description of Processing Activities Location
AnswerConnect A-Cti Full Inc. dba AnswerConnect Call answering service for technical support United States
Clango Clango, Inc. Handling of Level 1 and Level 2 support United States
Five9 Five 9, Inc. Cloud-based support operations United States
Grazitti Interactive Grazitti Interactive, LLP Search Unify – search functionality India
Helpware Helpware, Inc. Handling of Level 1 and Level 2 support Mexico
Microsoft Microsoft Ireland Operations, Ltd Storage/processing of support tickets submitted via email Europe
OwnBackup OwnBackup, Inc; OwnBackup Ltd. (Israel) Backup storage services for support cases United States, Israel
PagerDuty PagerDuty, Inc. Escalation of support tickets and support cases for troubleshooting and improving customer experience United States
Salesforce Salesforce.com, Inc.; SFDC Ireland Limited Storage/processing/tracking of support tickets and support cases United States; Ireland
Solugenix Solugenix Corporation Handling of Level 1 and Level 2 Support Indonesia, India
SupportLogic SupportLogic, Inc Improve CyberArk’s ability to respond quickly and accurately to support tickets and improve our products and services. United States

In addition to the sub-processors listed above, the following entities are affiliated entities of CyberArk, and may also function as sub-processors:

Affiliate Location
CyberArk Software (Australia) Pty. Ltd. Australia
CyberArk Software Canada Inc. Canada
CyberArk Software (DACH) GmbH Germany
CyberArk Software (France) SARL France
CyberArk Software (India) Private Limited India
C3M India Private LTD. India
CyberArk Software Ltd. Israel
CyberArk Software Italy S.r.l. Italy
CyberArk Software (Japan) K.K. Japan
CyberArk Software (Netherlands) B.V. Netherlands
CyberArk Software (Singapore) PTE. LTD. Singapore
CyberArk Software (Spain), S.L. Spain
CyberArk Turkey Siber Güvenlik Yazılımı A.Ş. Turkey
Cyber-Ark Software (UK) Limited United Kingdom
CyberArk Software, Inc. United States
CyberArk USA Engineering GP, LLC United States
CyberArk Software USA, LP United States

In addition to our sub-processors and affiliates, the following third-parties employ CyberArk contractors who may provide customer support:

Third-party contractor Location
123 Completed Ltd. Israel
Appsforce Ltd. Israel
Bernstein Software Ltd. Israel
Cloud Easy, Inc. United States
Planet Equity Group LLC. United States
Tata Consultancy Services Limited India
Tesnet Software Testing Ltd. Israel
Transition Technologies PSC S.A Poland

Last Updated: January 29th, 2024

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