CyberArk Sub-processors
Like many companies, CyberArk® uses various affiliated and third-party sub-processors to assist in providing services to our customers. For more information, please refer to CyberArk’s Privacy Policy and Data Processing Addendum. CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:
CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:
| Trading Name | Corporate Name | Description of Processing Activities | Location | CyberArk Services | 4th Parties |
|---|---|---|---|---|---|
| Amazon Web Services | Amazon Web Services, Inc.; Amazon Web Services EMEA SARL | Hosting provider.
AWS Pinpoint for provision of one-time codes via SMS & telephone for CyberArk Identity AWS SES for Account management via email, for example provision of one-time codes via email, password expiry emails, new tenant creation email for CyberArk Identity |
United States, Germany, Australia, United Kingdom, Japan, Singapore, Ireland, Canada, India, Italy, Indonesia | All CyberArk Services | Link |
| Microsoft | Microsoft, Inc. | Use of Microsoft’s Azure Open AI for the provision of AI features within CyberArk Services | United States, Australia, Japan, Canada, France, Sweden, Switzerland, United Kingdom | All CyberArk Services | Link |
| Datadog | Datadog, Inc. | Monitoring and observability platform used for troubleshooting and improving our products’ performance | United States, United Kingdom, Ireland, Germany | All CyberArk Services | Link |
| Grafana Labs | Raintank, Inc. dba Grafana Labs | Observability Platform, debugging and troubleshooting | United States, Germany | CyberArk Endpoint Privilege Manager, CyberArk Privilege Cloud, CyberArk Identity | Link |
| Cloudflare | Cloudflare, Inc. | Content Distribution Network (CDN), managing and protecting CyberArk services from DDoS with Web App Firewall (WAF) | United States | CyberArk Endpoint Privilege Manager, CyberArk Privilege Cloud | Link |
| IBM SoftLayer | SoftLayer Technologies, Inc. | Email delivery service | United States | CyberArk Endpoint Privilege Manager | Link |
| Google LLC | Firebase Cloud Messaging in order to send push notifications | United States | CyberArk Identity | Link | |
| Twilio | Twilio Inc. | Provision of one-time codes via SMS & telephone.
Twilio SendGrid: Account management via email, such as provision of one-time codes via email, password expiry emails, new tenant creation email |
United States | CyberArk Identity, CyberArk Remote Access |
Link |
| Intercom | Intercom, Inc. | Customer messaging platform providing tools for engaging with users within a web app.
Allowing to send targeted messages to users while they are actively using your app. |
United States, Ireland, Australia | All CyberArk services | Link |
| Trading Name | Corporate Name | Description of Processing Activities | Location |
|---|---|---|---|
| AnswerConnect | A-Cti Full Inc. dba AnswerConnect | Call answering service for technical support | United States |
| Clango | Clango, Inc. | Handling of Level 1 and Level 2 support | United States |
| Five9 | Five 9, Inc. | Cloud-based support operations | United States |
| Grazitti Interactive | Grazitti Interactive, LLP | Search Unify – search functionality | India |
| Helpware | Helpware, Inc. | Handling of Level 1 and Level 2 support | Mexico |
| Microsoft | Microsoft Ireland Operations, Ltd | Storage/processing of support tickets submitted via email | Europe |
| OwnBackup | OwnBackup, Inc; OwnBackup Ltd. (Israel) | Backup storage services for support cases | United States, Israel |
| PagerDuty | PagerDuty, Inc. | Escalation of support tickets and support cases for troubleshooting and improving customer experience | United States |
| Salesforce | Salesforce.com, Inc.; SFDC Ireland Limited | Storage/processing/tracking of support tickets and support cases | United States; Ireland |
| Solugenix | Solugenix Corporation | Handling of Level 1 and Level 2 Support | Indonesia, India |
| SupportLogic | SupportLogic, Inc | Improve CyberArk’s ability to respond quickly and accurately to support tickets and improve our products and services. | United States |
Venafi’s current sub-processors, their location and description of the services they are providing are listed on the following page: https://venafi.com/gdpr-sub-processors/
In addition to the sub-processors listed above, the following entities are affiliated entities of CyberArk, and may also function as sub-processors:
| Affiliate | Location |
|---|---|
| CyberArk Software (Australia) Pty. Ltd. | Australia |
| CyberArk Software Canada Inc. | Canada |
| CyberArk Software (DACH) GmbH | Germany |
| CyberArk Software (France) SARL | France |
| CyberArk Software (India) Private Limited | India |
| C3M India Private LTD. | India |
| CyberArk Software Ltd. | Israel |
| CyberArk Software Italy S.r.l. | Italy |
| CyberArk Software (Japan) K.K. | Japan |
| CyberArk Software (Netherlands) B.V. | Netherlands |
| CyberArk Software (Singapore) PTE. LTD. | Singapore |
| CyberArk Software (Spain), S.L. | Spain |
| CyberArk Turkey Siber Güvenlik Yazılımı A.Ş. | Turkey |
| Cyber-Ark Software (UK) Limited | United Kingdom |
| CyberArk Software, Inc. | United States |
| CyberArk USA Engineering GP, LLC | United States |
| CyberArk Software USA, LP | United States |
In addition to our sub-processors and affiliates, the following third-parties employ CyberArk contractors who may provide customer support:
| Third-party contractor | Location |
|---|---|
| 123 Completed Ltd. | Israel |
| Appsforce Ltd. | Israel |
| Bernstein Software Ltd. | Israel |
| Cloud Easy, Inc. | United States |
| Planet Equity Group LLC. | United States |
| Tata Consultancy Services Limited | India |
| Tesnet Software Testing Ltd. | Israel |
| Transition Technologies PSC S.A | Poland |
Last Updated: October 1st, 2024
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