CYBERARK SUB-PROCESSORS
Like many companies, CyberArk uses various affiliated and third-party sub-processors to assist in providing services to our customers. For more information, please refer to CyberArk’s Privacy Policy and Data Processing Addendum. CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:
PagerDutyEscalation of support tickets and support cases for troubleshooting and improving customer experienceUnited StatesCyberArk Technical Support.
| Vendor | Description of Processing | Location | CyberArk Services |
|---|---|---|---|
| Salesforce | Storage / processing / tracking of support tickets and support cases | United States | CyberArk Technical Support |
| Microsoft | Storage/processing of support tickets submitted via email | Europe | CyberArk Technical Support |
| CSS Corp | Handling of Level 1 Support and Level 2 Support | Costa Rica, India, Colombia | CyberArk Technical Support |
| AnswerConnect | Call answering service for technical support | United States | CyberArk Technical Support |
| Coveo | Search and indexing related to support tickets | United States | CyberArk Technical Support |
| Clango | Handling of Level 1 and Level 2 support | United States | CyberArk Technical Support |
| Amazon Web Services | Hosting provider.
AWS Pinpoint for provision of one-time codes via SMS & telephone for CyberArk Identity™ |
United States, Germany, Australia, United Kingdom, Japan, Singapore, Ireland, Canada, India | All CyberArk services |
| IBM SoftLayer | Email delivery service | United States | CyberArk Endpoint Privilege Manager™ (SaaS) |
| Twilio | Provision of one-time codes via SMS & telephone | United States | CyberArk Remote Access™ CyberArk Identity |
| SendGrid | Account management via email, such as provision of one-time codes via email, password expiry emails, new tenant creation email | United States | CyberArk Identity |
| Datadog | Monitoring and observability platform used for troubleshooting and improving our products’ performance | United States, United Kingdom, Ireland, Germany | All CyberArk services |
| OwnBackup Inc | Backup storage services | United States | All CyberArk services |
| Firebase Cloud Messaging in order to send push notifications | United States | CyberArk Identity | |
| Cloudflare | Content Distribution Network (CDN), managing and protecting CyberArk services from DDoS with Web App Firewall (WAF) | United States | CyberArk Endpoint, Privilege Manager TM (SaaS) and CyberArk Privilege Cloud |
In addition to the sub-processors listed above, the following entities are affiliated entities of CyberArk, and may also function as sub-processors:
| Affiliate | Location |
|---|---|
| CyberArk Software (Australia) Pty. Ltd. | Australia |
| CyberArk Software Canada Inc. | Canada |
| CyberArk Software (DACH) GmbH | Germany |
| CyberArk Software (France) SARL | France |
| CyberArk Software (India) Private Limited | India |
| CyberArk Software Ltd. | Israel |
| CyberArk Software Italy S.r.l. | Italy |
| CyberArk Software (Japan) K.K. | Japan |
| CyberArk Software (Netherlands) B.V. | Netherlands |
| CyberArk Software (Singapore) PTE. LTD. | Singapore |
| CyberArk Software (Spain), S.L. | Spain |
| Cyber-Ark Software (UK) Limited | United Kingdom |
| CyberArk Software, Inc. | United States |
| CyberArk USA Engineering GP, LLC | United States |
| CyberArk Software USA, LP | United States |
Last Updated: March 10, 2022
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