Like many companies, CyberArk uses various affiliated and third-party sub-processors to assist in providing services to our customers. For more information, please refer to CyberArk’s Privacy Policy and Data Processing Addendum. CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:

Vendor Description of Processing Location CyberArk Services
Salesforce Storage / processing / tracking of support tickets and support cases United States CyberArk Technical Support
Microsoft Storage/processing of support tickets submitted via email Europe CyberArk Technical Support
CSS Corp Handling of Level 1 Support and Level 2 Support Costa Rica, India CyberArk Technical Support
AnswerConnect Call answering service for technical support United States CyberArk Technical Support
Coveo Search and indexing related to support tickets United States CyberArk Technical Support
WeSoft Handling of Level 1 and Level 2 support Hong Kong SAR CyberArk Technical Support for Idaptive Products
Clango Handling of Level 1 and Level 2 support United States CyberArk Technical Support
Amazon Web Services Hosting provider.

AWS Pinpoint for provision of  one-time codes via SMS & telephone for Idaptive products

United States, Germany, Australia, United Kingdom, Japan, Singapore, Ireland, Canada CyberArk® Privilege Cloud™, CyberArk Endpoint Privilege Manager (SaaS), and CyberArk® Remote Access™, and Idaptive Products
IBM SoftLayer Email delivery service United States CyberArk Endpoint Privilege Manager (SaaS)
Twilio Provision of one-time codes via SMS & telephone United States CyberArk® Remote Access™
Idaptive Products
SendGrid Account management via email, such as provision of one-time codes via email, password expiry emails, new tenant creation email United States Idaptive Products

In addition to the sub-processors listed above, the following entities are affiliated entities of CyberArk, and may also function as sub-processors:

Affiliate Location
CyberArk Software (Australia) Pty. Ltd. Australia
CyberArk Software Canada Inc. Canada
CyberArk Software (DACH) GmbH Germany
CyberArk Software (France) SARL France
CyberArk Software (India) Private Limited India
CyberArk Software Ltd. Israel
CyberArk Software Italy S.r.l. Italy
CyberArk Software (Japan) K.K. Japan
CyberArk Software (Netherlands) B.V. Netherlands
CyberArk Software (Singapore) PTE. LTD. Singapore
CyberArk Software (Spain), S.L. Spain
Cyber-Ark Software (UK) Limited United Kingdom
CyberArk Software, Inc. United States
CyberArk USA Engineering GP, LLC United States
CyberArk USA Software USA, LP United States

Last Updated: October 6, 2021


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