CYBERARK SUB-PROCESSORS
Like many companies, CyberArk uses various affiliated and third-party sub-processors to assist in providing services to our customers. For more information, please refer to CyberArk’s Privacy Policy and Data Processing Addendum. CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:
| Vendor | Description of Processing | Location | CyberArk Services |
|---|---|---|---|
| Salesforce | Storage / processing / tracking of support tickets and support cases | United States | CyberArk Technical Support |
| Microsoft | Storage/processing of support tickets submitted via email | Europe | CyberArk Technical Support |
| CSS Corp | Handling of Level 1 Support and Level 2 Support | Costa Rica, India | CyberArk Technical Support |
| AnswerConnect | Call answering service for technical support | United States | CyberArk Technical Support |
| Coveo | Search and indexing related to support tickets | United States | CyberArk Technical Support |
| WeSoft | Handling of Level 1 and Level 2 support | Hong Kong SAR | CyberArk Technical Support for Idaptive Products |
| Clango | Handling of Level 1 and Level 2 support | United States | CyberArk Technical Support |
| Amazon Web Services | Hosting provider.
AWS Pinpoint for provision of one-time codes via SMS & telephone for Idaptive products |
United States, Germany, Australia, United Kingdom, Japan, Singapore, Ireland, Canada | CyberArk® Privilege Cloud™, CyberArk Endpoint Privilege Manager (SaaS), and CyberArk® Remote Access™, and Idaptive Products |
| IBM SoftLayer | Email delivery service | United States | CyberArk Endpoint Privilege Manager (SaaS) |
| Twilio | Provision of one-time codes via SMS & telephone | United States | CyberArk® Remote Access™ Idaptive Products |
| SendGrid | Account management via email, such as provision of one-time codes via email, password expiry emails, new tenant creation email | United States | Idaptive Products |
| Azure | Hosting Provider | United States | Idaptive Products |
In addition to the sub-processors listed above, the following entities are affiliated entities of CyberArk, and may also function as sub-processors:
| Affiliate | Location |
|---|---|
| CyberArk Software (Australia) Pty. Ltd. | Australia |
| CyberArk Software Canada Inc. | Canada |
| CyberArk Software (DACH) GmbH | Germany |
| CyberArk Software (France) SARL | France |
| CyberArk Software (India) Private Limited | India |
| CyberArk Software Ltd. | Israel |
| CyberArk Software Italy S.r.l. | Italy |
| CyberArk Software (Japan) K.K. | Japan |
| CyberArk Software (Netherlands) B.V. | Netherlands |
| CyberArk Software (Singapore) PTE. LTD. | Singapore |
| CyberArk Software (Spain), S.L. | Spain |
| CyberArk Software (UK) Limited | United Kingdom |
| IDaptive Europe Limited | United Kingdom |
| CyberArk Software, Inc. | United States |
| CyberArk USA Software, LP | United States |
Last Updated: July 18, 2021
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