CyberArk Sub-processors
Like many companies, CyberArk® uses various affiliated and third-party sub-processors to assist in providing services to our customers. For more information, please refer to CyberArk’s Privacy Policy and Data Processing Addendum. CyberArk is a Palo Alto Networks company; for information on Palo Alto Networks‘ product sub-processors, visit https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/services/list-of-sub-processors-sheet.pdf.
CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:
CyberArk’s current sub-processors are listed on this page and these entities may process personal data in order to provide the specific CyberArk services described below:
| Trading Name | Corporate Name | Description of Processing Activities | Location | CyberArk Services | 4th Parties |
|---|---|---|---|---|---|
| Amazon Web Services* | Amazon Web Services, Inc.; Amazon Web Services EMEA SARL | Hosting provider.
AWS Pinpoint for provision of one-time codes via SMS & telephone for CyberArk Identity AWS SES for Account management via email, for example provision of one-time codes via email, password expiry emails, new tenant creation email for CyberArk Identity AWS Bedrock (in United States) for the provision of AI features within CyberArk Services |
United States, Germany, Australia, United Kingdom, Japan, Singapore, Israel, Ireland, Canada, India, Italy, Indonesia, United Arab Emirates, Brazil | All CyberArk Services | Link |
| Microsoft | Microsoft, Inc. | Use of Microsoft’s Azure Open AI for the provision of AI features within CyberArk Services | United States | All CyberArk Services | Link |
| Datadog | Datadog, Inc. | Observability metrics on service performance and activity, based on CyberArk system logs | United States, Germany | All CyberArk Services | Link |
| Cloudflare* | Cloudflare, Inc. | Content Distribution Network (CDN), managing and protecting CyberArk services from DDoS with Web App Firewall (WAF) | Closest available Cloudflare data center | CyberArk Endpoint Privilege Manager, CyberArk Privilege Cloud (standalone) | Link |
| IBM SoftLayer | IBM Cloud Corp. | Delivery of operational and account management emails through IBM Cloud SendGrid | United States | CyberArk Endpoint Privilege Manager | Link |
| Google LLC | Firebase Cloud Messaging in order to send push notifications for CyberArk Identity
Use of Google Cloud Vertex AI for the provision of AI Features within CyberArk Secure Infrastructure Access Use of Google reCAPTCHA for CyberArk Certificate Manager |
United States | CyberArk Identity, CyberArk Secure Infrastructure Access, CyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes | Link | |
| Twilio | Twilio Inc. | Provision of one-time codes via SMS & telephone.
Twilio SendGrid: Account management via email, such as provision of one-time codes via email, password expiry emails, new tenant creation email |
United States | CyberArk Identity, CyberArk Remote Access |
Link |
| Intercom | Intercom, Inc. | Customer messaging platform providing tools for engaging with users | United States | All CyberArk services | Link |
| Pendo | Pendo.io, Inc. | Usage analytics, surveys, and product notifications | United States | CyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes; CyberArk IGA | Link |
| Adobe Marketo Engage | Adobe Inc. | Customer notification platform | United States | CyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes | Link |
| LaunchDarkly | Catamorphic Co. dba LaunchDarkly | Feature manager | United States | CyberArk Certificate Manager, SaaS; CyberArk Certificate Manager for Kubernetes | Link |
| HID Global* | HID Global Corporation | Operations and hosting services provider; customer support | Australia, United States, Germany, Ireland, Netherlands |
CyberArk Zero Touch PKI | Link |
| MongoDB* | MongoDB, Inc. | Hosting and infrastructure provider | Australia, Ireland, United States, United Kingdom | CyberArk IGA | Link |
| TeleSign | TeleSign Corporation | SMS Verification Services | United States, Germany, Netherlands | All CyberArk Services | Link |
| Mailgun | Mailgun Technologies, Inc. | Email delivery platform | United States | CyberArk IGA | Link |
| Trading Name | Corporate Name | Description of Processing Activities | Location |
|---|---|---|---|
| Five9 | Five 9, Inc. | Cloud-based support operations | United States |
| Grazitti Interactive | Grazitti Interactive, LLP | Search Unify – search functionality | India |
| Helpware | Helpware, Inc. | Handling of Level 1 and Level 2 support | Mexico |
| Microsoft | Microsoft Ireland Operations, Ltd | Storage/processing of support tickets submitted via email | Europe (Austria, Finland, France, Ireland, Italy, Netherlands, Poland, Spain, Sweden) |
| PagerDuty | PagerDuty, Inc. | Escalation of support tickets and support cases for troubleshooting and improving customer experience | United States |
| Salesforce | Salesforce.com, Inc.; SFDC Ireland Limited | Storage/processing/tracking of support tickets and support cases.
Own by Salesforce: Backup storage services for support cases |
United States; Germany |
| Solugenix | Solugenix Corporation | Handling of Level 1 and Level 2 Support | Indonesia, India |
| SupportLogic | SupportLogic, Inc | Improve CyberArk’s ability to respond quickly and accurately to support tickets and improve our products and services. | United States |
In addition to the sub-processors listed above, the following entities are affiliated entities of CyberArk, and may also function as sub-processors:
| Affiliate | Location |
|---|---|
| CyberArk Software (Australia) Pty. Ltd. | Australia |
| CyberArk Bulgaria (Venafi EOOD) | Bulgaria |
| CyberArk Software Canada Inc. | Canada |
| CyberArk Software (DACH) GmbH | Germany |
| CyberArk Software (France) SARL | France |
| CyberArk Software (India) Private Limited | India |
| C3M India Private LTD. | India |
| CyberArk Software Ltd. | Israel |
| CyberArk Software Italy S.r.l. | Italy |
| CyberArk Software (Japan) K.K. | Japan |
| CyberArk Software (Netherlands) B.V. | Netherlands |
| CyberArk Software (Singapore) PTE. LTD. | Singapore |
| CyberArk Software (Spain), S.L. | Spain |
| CyberArk Turkey Siber Güvenlik Yazılımı A.Ş. | Turkey |
| Cyber-Ark Software (UK) Limited | United Kingdom |
| Venafi Ltd. | United Kingdom |
| CyberArk Software, Inc. | United States |
| CyberArk USA Engineering GP, LLC | United States |
| CyberArk Software USA, LP | United States |
| Zilla Security, Inc. | United States |
In addition to our sub-processors and affiliates, the following third-parties employ CyberArk contractors who may provide customer support:
| Third-party contractor | Location |
|---|---|
| 123 Completed Ltd. | Israel |
| Appsforce Ltd. | Israel |
| Bernstein Software Ltd. | Israel |
| Cloud Easy, Inc. | United States |
| Planet Equity Group LLC. | United States |
| Tata Consultancy Services Limited | India |
| Tesnet Software Testing Ltd. | Israel |
| Transition Technologies PSC S.A | Poland |
* Where CyberArk acts as an ICT service provider for Financial Entities, as defined under Regulation (EU) 2022/2554 (the “Digital Operational Resilience Act”), these subcontractors are ICT service providers that may be supporting a critical or important function of CyberArk’s services, or material parts thereof.
Last Updated: January 20th, 2026
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