Technical support

Keep your CyberArk Solutions up and running with live support, troubleshooting blog and videos, community forums and more.

Technical Support Services

Global support team

Get support wherever and whenever you need it.

4/7 Global Technical Support

Support services

CyberArk products secure your most sensitive and high-value assets—and supporting your Identity Security goals is our top priority. We offer 24/7 service for high priority issues to all customers with resources across ten countries and in all continents.


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Multi-channel support

Get support by Email, phone or your CyberArk community peers.

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Self-service resources

Troubleshoot issues, keep up with best practices or optimize your configurations.

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Support FAQ

Learn it all – from how support issues are classified to what information is needed opening cases.

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CyberArk docs

Access all product information on security and deployment best practices.

Technical support offerings

We are here to help ensure optimal performance of your CyberArk solutions.

Global 24/7 support

All CyberArk customers have access to 24/7 support in all continents for critical and serious issues. Learn more on the service level agreements and how CyberArk classifies support issues in the Support FAQ and in your maintenance and support agreement.

24/7 Global Technical Support

Multi-lingual support

CyberArk Technical Support includes engineers based in 10 different countries and in all continents. CyberArk customers can get support in English, Spanish, Hebrew (during business hours) and more to come.

Multi-Lingual Technical Support

Full protection

CyberArk solutions protect businesses most sensitive systems and information. Learn the parameters and permissions granted to Read-Only users and Full Access Users.

Full Protection

Information distribution

Customers are automatically enrolled in the Technical Support Email List which includes updates about new releases, patches and more. Customers can also benefit from joining the CyberArk community of subject matter experts, partners and users.

Technical Support Community

Support and training

Future-proof your business by combining Premium Technical Support with unlimited self-paced training and tailored guidance from leading Customer Success Managers.

Contact technical support

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Ensure uninterrupted access to critical systems

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Get directed to our resources

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Rapidly overcome issues