Ensuring your CyberArk Privileged Account Security solution is up-to-date and running efficiently is a priority. If you encounter a technical problem in your production environment, CyberArk’s Enterprise Support Team offers expertise to assist with a resolution. Our standard maintenance offers a range a contact options and includes access to online resources.
Off-hours access to support is available via the Maintenance Plus 24×7 plan. Speak to a sales representative for details and SLA options.
|Tech Support Options||Standard Maintenance||Maintenance Plus 24×7
|Support Availability||During designated geo-based business hours||Available 24×7 per SLA’s|
|Online Support via Customer Community Portal/Email or Phone|
|Access to Knowledge Base, Documentation and Released Products|
|Receive Security Bulletin Announcements, Product Updates and Releases|