Customer Support - CyberArk

Ensuring your CyberArk Privileged Account Security solution is up-to-date and running efficiently is a priority. If you encounter a technical problem in your production environment, CyberArk’s Enterprise Support Team offers expertise to assist with a resolution. Our standard maintenance offers a range a contact options and includes access to online resources.

Off-hours access to support is available via the Maintenance Plus 24×7 plan. Speak to a sales representative for details and SLA options.

Support Options

Tech Support OptionsStandard Maintenance Maintenance Plus 24×7
Support AvailabilityDuring designated geo-based business hoursAvailable 24×7 per SLA’s
Online Support via Customer Community Portal/Email or Phone
Access to Knowledge Base, Documentation and Released Products
Receive Security Bulletin Announcements, Product Updates and Releases

Online Support

Phone Support

North America, South America, Latin America

  • Business hours (8AM-5PM Eastern Standard Time):
    • Tel: 1-888-808-9005
  • Off hours (Maintenance Plus 24×7): US Toll Free:
    •  1-844-537-7700
  • Americas:
    • +1-617-965-1544 ext. 2, press 2 at the prompt to submit a critical case

EMEA, APJ

  • Business hours (8AM-5PM)
    • 65-6460-4254
    • 972-3-918-0011
    • 44-203-728-7074