Ensuring your CyberArk Privileged Account Security solution is up-to-date and running efficiently is a priority. If you encounter a technical problem in your production environment, CyberArk’s Support Team offers expertise to assist with a resolution. Our standard maintenance offers a range a contact options and includes access to online resources.
Off-hours access to support is available via the Maintenance Plus 24×7 plan. Speak to a customer support representative for details and SLA options.
Tech Support Options
Maintenance Plus 24×7
During designated geo-based business hours:
8 AM – 5 PM
Available 24×7 per SLA’s
Online via the CyberArk Support Vault includes access to the CyberArk Knowledge Base, case management, documentation and more.
Receive the latest system enhancements, updates and point releases of the products covered by your maintenance agreement
Receive alert announcements
North America, South America, Latin America
Business hours (8AM-5PM Eastern Standard Time):
Off hours (Maintenance Plus 24×7): US Toll Free:
+1-617-965-1544 ext. 2, press 2 at the prompt to submit a critical case
The CyberArk Customer Community is portal for Online Support. Log in to review all of your support cases, to submit new cases and search CyberArk’s knowledge base which includes product documentation and best practices.
Note: If you have not yet received credentials for the Customer Community, please email us at firstname.lastname@example.org.