About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Join our team of documentation experts at CyberArk! We’re seeking a Senior Technical Writer to take ownership of the documentation for our Privileged Access Manager - Shared Services (PAM-SH) product line. This is a critical role for someone who is passionate about clarity, usability, and strategic documentation leadership. You will both maintain the PAM-SH documentation set and play a central role in its transformation.

Key Responsibilities

· Own the end-to-end documentation process for PAM-SH, including installation, configuration, admin help, and APIs.

· Lead the overhaul and modernization of the PAM-SH documentation set to support:

o Unification across product areas

o Improved content reuse, modularization, and Flare architecture

o Consistent and user-focused terminology

· Collaborate with Product, UX, R&D, and Support to ensure content reflects current product behavior and strategic direction.

· Contribute to microcopy and embedded help to improve in-product guidance.

· Identify and implement best practices for content strategy, SEO, and information architecture.

· Analyze documentation effectiveness through feedback, analytics, and support cases.

· Contribute to the documentation team’s internal leadership through knowledge sharing and mentoring.

#LI-Hybrid

#LI-LG1

5+ years of experience documenting highly technical enterprise software

· Proven ability to plan, lead, and execute strategic documentation initiatives

· Strong understanding of content reuse, conditional logic, and modular design (MadCap Flare expertise required)

· Experience working in an Agile development environment with cross-functional teams

· Familiarity with version control (GitHub/GitLab), CI/CD concepts, and developer workflows

· Ability to simplify complex technical information for multiple audiences

· Strong interpersonal skills, with the ability to drive collaboration and alignment across teams

Nice to Have:

· Experience documenting PAM, IAM, or cybersecurity solutions

· Familiarity with DITA, topic-based authoring, or headless CMS approaches

· Prior experience leading content audits and migration plans