CyberArk Certificate Manager is the definitive solution for Certificate Lifecycle Management (CLM). It provides a complete, self-contained platform that automates the discovery, renewal, and management of TLS/SSL certificates at scale, effectively solving the technical and security challenges associated with machine identities. While CyberArk provides the core engine for security and automation, the true power of the platform is amplified when it integrates with the tools that the rest of the business uses every day.
By integrating CyberArk with ServiceNow, organizations don’t just solve a lifecycle problem—they align it with their broader operational strategy. This integration allows enterprises to extend CyberArk’s proven CLM success into existing IT workflows, ensuring that security remains rigorous while meeting various teams in the interfaces they already inhabit.
Proven CLM, Now with Operational Context
The Service Graph Connector for Certificate Manager (SaaS) is designed to bridge the gap between security data and service context. While CyberArk acts as the authoritative engine for certificate health, the integration imports that metadata into the ServiceNow CMDB.
This is a significant value add for organizations that rely on ServiceNow as their operational system of record. By mapping certificates to specific applications and hosts, teams can see exactly how a certificate relates to the broader business. This visibility ensures that when a certificate nears its expiration, it isn’t just a technical alert in a security console. Instead, it becomes an actionable data point within the CMDB that aligns with existing asset management and ownership records.
Empowering Every Stakeholder
The integration provides a tailored experience for different roles across the organization, allowing them to contribute to certificate health without leaving their primary tools:
- PKI and Security Teams: These groups continue to use CyberArk to set global policies, manage Certificate Authorities, and maintain high-level governance. They can trust that the certificates being requested and used across the enterprise meet strict security standards.
- Application Owners: Rather than learning a new security interface, application owners can request the certificates they need directly from the ServiceNow portal. This familiarity speeds up adoption and reduces the friction often associated with security compliance.
- Business Leaders: For those focused on risk and compliance, the integration provides a “single pane of glass” for reporting. Audit trails, expiration calendars, and risk dashboards are all available within ServiceNow, providing the documentation needed for regulatory requirements.
Securing the Workflow, Not Just the Data
The collaboration between these two platforms also enhances the technical security of the renewal process. Historically, “automated” renewals often required manual intervention, such as users generating their own private keys or CSRs. This process created security gaps and operational bottlenecks.
With the latest enhancements to the ServiceNow Certificate Management Module, CyberArk handles the cryptographic heavy lifting behind the scenes. It generates the necessary keys and CSRs securely, ensuring that private keys are never exposed to the ServiceNow environment or handled by end users. This level of secure automation allows IT teams to initiate renewals and manage deployments through standard ServiceNow change workflows while CyberArk provides the secure execution layer.
A Unified Path Forward
The forthcoming integration of CyberArk Certificate Manager and ServiceNow represents a shift from reactive security to proactive, service-centric management. By leveraging CyberArk as the automation engine and ServiceNow as the workflow coordinator, organizations can build a resilient machine identity strategy. This approach satisfies the rigorous demands of PKI teams while providing the transparency and ease of use that application owners and business leaders require for daily operations.
