Welcome to CyberArk

You’re on track to build something great –use this onboarding page to familiarize yourself with critical processes to get up and running, and to review our product-specific guides and starter kits.


Your account team, support and training

These are the key teams and resources to get to know at CyberArk as you progress through your journey.

Account executives

Your Account Executive is responsible for the account management related activities like scopes of work (SoWs), purchase orders (POs) and Training & Certifications. Your Account Executive is also always available to help you throughout your journey.

Account Executives

Security services

The CyberArk Security Services Team provides billable services related to architecture/design, installation/configuration, onboarding services, extensions development, program management, adversary simulation and technical account management.

Security Services

Renewals team

The Renewals Team will contact you ahead of your contract end date to work with you on your renewal and upgrade options. They’ll collaborate with you and your Account Executive to ensure your needs are being met as you renew your subscription(s).

Renewals Team

Technical community

Leverage the CyberArk Technical Community to connect and engage with peers, partners, and subject matter experts on CyberArk products and services.

Technical Community

Technical support that never sleeps—distributed across ten countries

Committed to delivering an optimal customer experience, CyberArk provides 24/7 support to all customers. Premium technical support is also available and provides access to a designated team of senior support engineers who are well-versed in the needs of enterprise customers.

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Minor issues

Raise a support ticket for minor issues.

Call Support

Critical issues

Phone is the best way to rapidly address critical issues

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Technical community

The cases module of the Technical Community provides a robust way to track progress and revisit steps and answers

Technical support guide

Supporting the Identity Security goals of our customers is core to CyberArk’s values. Review the technical support guide to learn more about how our teams serve you.

Success resources

CyberArk provides a variety of Success Resources to help you get the most out of the CyberArk products and solutions.

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Technical community

A one-stop shop for CyberArk resources, and a great place to quickly get questions answered by your peers.

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Product documentation

The home of CyberArk documentation for end users, admins and security professionals.

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A trusted platform to easily find and deploy integrations with CyberArk solutions.

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Support vault

The CyberArk Support Vault provides a secure location to obtain and exchange information with us.

CyberArk University

CyberArk University offers a wide range of training options and a certification program designed to help you drive adoption, accelerate time to value and reduce risk.

CyberArk Training Services


CyberArk offers a variety of learning environments to get the education, training and skills needed to perform a world class Identity Security program.

Jumpstart Identity Security programs

Accelerate time-to-value

Achieve long-term success

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Set your team up for success in Identity Security by elevating skills around this critical layer of security.

Peace-of-mind for business leaders

Career development opportunities for employees