Welcome to CyberArk
You’re on track to build something great –use this onboarding page to familiarize yourself with critical processes to get up and running, and to review our product-specific guides and starter kits.
Welcome to CyberArk
Your account team, support and training
These are the key teams and resources to get to know at CyberArk as you progress through your journey.
Account executives
Your Account Executive is responsible for the account management related activities like scopes of work (SoWs), purchase orders (POs) and Training & Certifications. Your Account Executive is also always available to help you throughout your journey.
Security services
The CyberArk Security Services Team provides billable services related to architecture/design, installation/configuration, onboarding services, extensions development, program management, adversary simulation and technical account management.
Renewals team
The Renewals Team will contact you ahead of your contract end date to work with you on your renewal and upgrade options. They’ll collaborate with you and your Account Executive to ensure your needs are being met as you renew your subscription(s).
Technical community
Leverage the CyberArk Technical Community to connect and engage with peers, partners, and subject matter experts on CyberArk products and services.
Technical support that never sleeps—distributed across ten countries
Committed to delivering an optimal customer experience, CyberArk provides 24/7 support to all customers. Premium technical support is also available and provides access to a designated team of senior support engineers who are well-versed in the needs of enterprise customers.
Minor issues
Raise a support ticket for minor issues.
Critical issues
Phone is the best way to rapidly address critical issues
Technical community
The cases module of the Technical Community provides a robust way to track progress and revisit steps and answers
Technical support guide
Supporting the Identity Security goals of our customers is core to CyberArk’s values. Review the technical support guide to learn more about how our teams serve you.
Success resources
CyberArk provides a variety of Success Resources to help you get the most out of the CyberArk products and solutions.
Technical community
A one-stop shop for CyberArk resources, and a great place to quickly get questions answered by your peers.
Product documentation
The home of CyberArk documentation for end users, admins and security professionals.
Marketplace
A trusted platform to easily find and deploy integrations with CyberArk solutions.
Support vault
The CyberArk Support Vault provides a secure location to obtain and exchange information with us.
CyberArk University
CyberArk University offers a wide range of training options and a certification program designed to help you drive adoption, accelerate time to value and reduce risk.
Training
CyberArk offers a variety of learning environments to get the education, training and skills needed to perform a world class Identity Security program.
Jumpstart Identity Security programs
Accelerate time-to-value
Achieve long-term success
Certifications
Set your team up for success in Identity Security by elevating skills around this critical layer of security.
Peace-of-mind for business leaders
Career development opportunities for employees
