As a security leader, you know that identity and access management (IAM) is critical to protect customers from account takeover, identity theft, and privacy abuses. Across your organization, a range of leaders—from business and marketing executives to CIOs and CISOs—are using IAM technologies to engage with and protect customers throughout their journey. In your role, it’s essential to:
- Develop your team’s competencies at all stages of the IAM lifecycle
- Assure the integrity of user attributes and data
- Model empathy for the IAM experiences of employees and customers.
This report by Forrester Research will help you deepen your understanding of how to use IAM to enable digital transformation projects, support new business initiatives, and boost confidentiality, integrity, and empathy in security over the next two years.