Endpoint Privilege Manager: Manage Manual and Elevation Requests in ServiceNow

March 29, 2022

Learn how the CyberArk EPM Plugin allows for the management of Manual Request and Elevation Requests inside of the ServiceNow Platform. The full life cycle of an EPM event is managed inside of ServiceNow. On a timed interval, EPM will be queried and for each EPM request that occurred for that time interval a request will be created inside of ServiceNow. This will provide information on the request such as the source computer, and justification for the request. If the request is approved, a Just In Time policy will be created and the user will get administrator rights for 1 hour. The management of Elevation Requests will allow for new policies to be created inside of ServiceNow and allow specified applications to run the Elevation Requests as the new feature added in the previous update.

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